Oversee daily transportation operations as an Operations Supervisor at Zūm in St. Louis, ensuring operational excellence and team development.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
The Operations Supervisor at Zūm plays a pivotal role in managing daily transportation operations, focusing on enhancing service quality and team performance. This position requires strong leadership skills, a hands-on approach, and the ability to navigate the complexities of operational challenges while ensuring safety and customer satisfaction. Ideal candidates will have a background in operations management and a knack for problem-solving, making them well-suited for a dynamic environment. Zūm's commitment to innovation and growth in the student mobility sector adds an exciting dimension to this role.
Quick facts
- Is the Operations Supervisor role remote?
- No — this is an on-site role in St. Louis, MO.
- Where is the role based?
- Zūm is hiring for this position in St. Louis, MO.
- What seniority level is this role?
- Zūm targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Operations Supervisor role at Zūm.
From the original posting
About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
About the Role
We're seeking an experienced Operations Supervisor to support daily transportation operations at our St. Louis, MO location. Reporting directly to the Location Manager, you'll oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.
What Makes You Successful in This Role
You're a hands-on leader who thrives in the controlled chaos of daily operations. You know how to balance competing priorities without losing sight of safety, service quality, and team morale. You're a problem-solver who takes ownership and finds solutions rather than excuses. You build trust with your team through consistency, fairness, and genuine investment in their success. You're comfortable working in the field, whether coaching a supervisor through a tough conversation, troubleshooting a route issue, or jumping in to support operations when needed. You communicate clearly up, down, and across the organization, keeping everyone informed and aligned. You understand that operational excellence comes from empowering your team rather than micromanaging them, and you take pride in seeing your people grow and succeed.