Own the operational backbone of order management, ensuring accurate bookings and insights in a dynamic AI company.
Posted by employer 1 day ago
First seen on Joblaze 14 hours ago
Last verified on the company career page 14 hours ago
What you'll build
- Own Order Management across the Customer Lifecycle
- Collaborate across GTM Operations, Finance, and Sales Compensation
- Run the monthly consumption reporting and billing cycle
- Draft, review, and execute order forms
- Continuously identify repetitive processes across the order management lifecycle
Must have
- 2–4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company
- Experience owning an operational booking and/or billing queue end-to-end
- Experience with CRMs and a CPQ or billing system
- Strong attention to detail and clear written communication skills
- Based in San Francisco and able to work in-office
Nice to have
- Experience with usage-based billing
- Familiarity with Quoting and Contract Lifecycle Management tools
- SQL or spreadsheet modeling skills
- Exposure to sales compensation, revenue recognition, or partner and reseller billing
- Experience at a high-growth company where you helped stand up a process from scratch
AI in the day-to-day
Ability to identify areas for improvement and build solutions using AI tooling.
Requirements
- Experience
- 2–4 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Order Management Analyst at Sierra plays a crucial role in managing the operational processes that link sales contracts to billing, ensuring accurate bookings and insightful reporting. This position requires proficiency in CRM systems and billing operations, with a strong focus on detail and communication to collaborate effectively across various teams. Ideal candidates will have 2-4 years of experience in a B2B SaaS environment, particularly in deal desk or revenue operations, and should be comfortable navigating complex scenarios. Sierra emphasizes a culture of trust and customer obsession, making it a fitting environment for those who thrive in high-growth settings.
Joblaze insights
- Listed today — first seen on Joblaze October 7, 2026. Last confirmed on Sierra's careers page October 7, 2026.
Quick facts
- Is the Order Management Analyst role remote?
- No — this is an on-site role in San Francisco, CA, United States.
- How much experience is required?
- 2–4 years of relevant experience for this Order Management Analyst role.
- Where is the role based?
- Sierra is hiring for this position in San Francisco, CA, United States.
- What seniority level is this role?
- Sierra targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Order Management Analyst role at Sierra.
From the original posting
What you’ll do
You'll own the operational backbone that connects what we sell to what we bill: turning executed contracts and agent usage into accurate bookings and reports, and turning the data behind both into critical insights the business acts on. This role sits at the center of the company’s business model and works across Sales, Finance, Legal, Pricing, GTM Systems, and Agent Development.
Own Order Management across the Customer Lifecycle
Own the path from signature to booking: build, verify, and book quotes across the customer lifecycle, capturing all critical commercial terms
Collaborate across GTM Operations, Finance, and Sales Compensation to ensure bookings flow accurately into all downstream systems and reporting
Leverage and spearhead order management guides and best practices, influencing policies and processes as new terms and products emerge
Accelerate usage tracking and reporting
Partner with Agent Development to set up, verify, and maintain outcome-based usage tracking across agents
Run the monthly consumption reporting and billing cycle for our growing customer base, delivering key reports to the company and to the Customer
Serve as the owner for usage questions from customers, Sales, and Agent Development
Support our Deal Operations and Velocity
Draft, review, and execute order forms, working with our Pricing team to align on commercial negotiation, deal forecast, and downstream operability
Partner with Sales, Legal, Pricing, and Finance across the deal lifecycle to execute deals cleanly and drive scalability over time
Build the Operational Machine with us
Continuously identify repetitive processes across the order management lifecycle and collaborate across the Go-to-Market Operations team to automate and scale them
Work with Revenue Operations and GTM systems to define billing processes and policies for new products and pricing models
Ramp from running standard processes to owning complex and ambiguous scenarios
What you’ll bring
2–4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company
Experience owning an operational booking and/or billing queue end-to-end with high accuracy against monthly deadlines
Experience with CRMs (e.g., Salesforce) and a CPQ or billing system; comfortable reading a contract and translating terms into system fields
Strong attention to detail and clear written communication skills to collaborate with Sales, Finance, Legal, and customers
Ability to identify areas for improvement and build solutions using AI tooling
Based in San Francisco and able to work in-office with the team
Even Better…
Experience with usage-based billing (commitments, overages, credits, true-ups)
Familiarity with Quoting and Contract Lifecycle Management tools
SQL or spreadsheet modeling skills
Exposure to sales compensation, revenue recognition, or partner and reseller billing
Experience at a high-growth company where you helped stand up a process from scratch
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Flexible (unlimited) paid time off
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Free alphorn lessons
Standard company text repeated across Sierra's postings is omitted here.