Partner Success Manager
Join Huntress as a Partner Success Manager to ensure a world-class onboarding experience for new partners in a fully remote environment.
Posted by employer 4 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 14 hours ago
What you'll build
- Drive the onboarding process for new partners
- Partner closely with Account Managers
- Conduct post action check-ins with partners
- Coordinate with Technical Sales and Support
- Track onboarding gaps and partner feedback
Must have
- 3+ years of experience in a customer success role
- Strong organizational skills
- Collaborative mindset
Nice to have
- Experience working within the MSP ecosystem
- Cybersecurity experience
AI in the day-to-day
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Partner Success Manager at Huntress, the individual will facilitate the onboarding of new partners, ensuring they are fully operational within a structured timeline. Key skills include experience in customer success and a strong understanding of the Managed Service Provider ecosystem, with a focus on proactive problem-solving and collaboration. This position is ideal for someone with a background in account coordination who thrives in a fast-paced environment and is committed to enhancing partner experiences. Huntress emphasizes a culture of inclusivity and continuous improvement, making it a supportive workplace.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze September 17, 2026. Last confirmed on Huntress's careers page September 19, 2026.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 15% of 697 comparable mid sales/marketing roles in United States we track (median $113,300 across 175 companies).
Quick facts
- Is the Partner Success Manager role remote?
- Yes — Huntress lists this as a fully remote position.
- What's the salary range?
- Huntress lists $72,000–$72,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Partner Success Manager role.
- What seniority level is this role?
- Huntress targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Partner Success Manager role at Huntress.
From the original posting
Reports to: Manager, Partner Success
Location: Remote US
Compensation: $72,000 base salary and $18,000 commission plus equity
Huntress now secures more than 5M+ endpoints and 15M+ identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
What You'll Do
As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days. You will give more than you take by acting as a dedicated resource for a squad of 7-10 Channel Account Managers, making sure no partner feels left behind.
In this role, you will be the early warning system for our partner community. By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems. You won't wait for permission to fix things—you will give a $h*t by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle. We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn't always linear.
Responsibilities
- Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days.
- Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption.
- Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients.
- Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment.
- Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends.
- Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team.
What Your Bring to the Team
- 3+ years of experience in a customer success, account coordination, or enablement role.
- A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day.
- Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat.
- A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.
- A drive to hit measurable goals and a deep personal ownership of the partner experience.
- Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus.
- Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering).
#BI-Remote
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