Join Xendit as a People Operations Analyst to enhance Customer Experience teams through scalable operations and team engagement initiatives.
Posted by employer 2 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 3 days ago
Skills & Technologies
Requirements
- Experience
- 1–3 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of People Operations Analyst for Customer Experience at Xendit, the individual will focus on enhancing the efficiency of CX teams by managing key processes such as hiring, onboarding, and workforce scheduling. This position requires strong analytical skills and proficiency in tools like Google Workspace, as well as a background in people operations or related fields. It is well-suited for someone with 1-3 years of experience who thrives in fast-paced environments and is passionate about improving employee engagement and operational effectiveness.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Xendit's career page.
- Xendit has 24 other open roles including Market Expansion Lead - Financial Partnerships, Merchant Ops Team Lead, Chinese Merchant Support.
- 273 active Google Workspace roles on Joblaze right now.
- 113 active Microsoft Office roles on Joblaze right now.
- 89 active Zapier roles on Joblaze right now.
- Typical Google Workspace salary we track runs $83,275–$157,500 (median $114,408, across 114 roles).
Quick facts
- How much experience is required?
- 1–3 years of relevant experience for this People Operations Analyst for Customer Experience (CX) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Google Workspace, Microsoft Office, Zapier.
- What seniority level is this role?
- Xendit targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this People Operations Analyst for Customer Experience (CX) role at Xendit.
From the original posting
Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About the Job
As a People Operations Analyst for Customer Experience (CX), you will play a critical role in enabling Customer Experience teams to perform at their best by building scalable people operations, improving team readiness, and ensuring operational excellence across the CX organization and regions.
You will be responsible for managing and improving key people processes across the employee lifecycle, including hiring, onboarding, knowledge management, workforce scheduling, capacity planning, and team engagement. You will work closely with CX leadership, Team Leads, Operations, People teams, and cross-functional stakeholders to ensure teams have the right resources, knowledge, and support to deliver exceptional customer experiences.
Beyond daily people operations, you will drive initiatives that strengthen team capability and culture. You will support knowledge acquisition and distribution, maintain operational documentation, identify improvement opportunities, and ensure critical information is effectively cascaded across teams.
In this role, you will combine analytical thinking, operational excellence, and strong stakeholder management to improve how CX teams operate at scale. You will gain exposure to workforce strategy, employee experience, and operational improvement initiatives while contributing directly to the effectiveness and engagement of CX teams.
This role is ideal for someone who enjoys working with people, solving operational challenges, building structured processes, and creating meaningful impact behind the scenes of customer experience.
Minimum Qualifications
Behaviors
- Strong analytical and problem-solving skills with a proactive mindset
- Excellent communication and stakeholder management skills
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Comfortable working in a fast-paced environment with evolving business needs
- Strong ownership mindset with the ability to identify problems and drive solutions
- People-oriented with a genuine interest in improving employee experience and team effectiveness
- Adaptable, collaborative, and comfortable working across different teams
Experience
- Bachelor’s degree from a reputable university, majoring in the following or equivalent:
- Business Administration
- Human Resources / Psychology
- Management
- Communications
- Industrial Engineering
- Data Analytics / related fields
- 1–3 years of experience in People Operations, Customer Experience Operations, Workforce Management, Business Operations, Human Resources Generalist, Human Resources Business Partner, Organization Development, Learning & Development, or similar functions.
- Proficiency in Google Workspace or Microsoft Office tools (Google Sheets/Excel, Docs/Word, Slides/PowerPoint), and Zapier
- Strong written and verbal communication skills in English
- Have an automation mindset to reduce manual works
Preferred Qualifications
Experience in any of the following areas is a plus:
- Hiring
- Employee engagement or culture initiatives
- Workforce scheduling or capacity planning
- Learning & development, and knowledge management
- Customer operations/service operations environment
Responsibilities
- Support CX workforce growth by coordinating hiring activities, ensuring smooth recruitment processes, and maintaining hiring readiness based on business needs
- Ensure CX new joiners have a structured onboarding journey aligned with team expectations and operational needs
- Support CX Organizational Development initiatives (training, learning management system) and knowledge documentation to ensure operational updates, product changes, and best practices are effectively communicated across teams
- Analyze CX workforce data and operational trends to support scheduling and shift arrangement processes to ensure adequate operational coverage
- Organize and execute CX team engagement feedback, insights, programs, recognition initiatives, and culture-building activities
- Collaborate with multiple stakeholders to resolve operational challenges and improve processes including CX leadership