Is the Principal Delivery Success Manager role remote?

It's hybrid — Okta expects some on-site time in Toronto, Ontario, Canada.

What's the salary range?

Okta lists $123,000–$169,400 for this role.

How much experience is required?

At least 10 years of relevant experience for this Principal Delivery Success Manager role.

Where is the role based?

Okta is hiring for this position in Toronto, Ontario, Canada.

What's the tech stack?

Joblaze extracted these technologies from the posting: JavaScript, Identity and Access Management, .NET, F5, Java, Nginx.

What seniority level is this role?

Okta targets principal-level candidates for this position.

Is this full-time or contract?

Full-time for this Principal Delivery Success Manager role at Okta.

Joblaze summary

The Principal Delivery Success Manager at Okta leads the development of partner capabilities to ensure effective delivery of Okta services to customers. This role requires expertise in enterprise software delivery and a strong understanding of identity and access management, as well as the ability to guide partners through complex implementations. Ideal candidates will have over a decade of experience in professional services or partner success roles, with a background in working with system integrators. The position emphasizes cross-functional collaboration, making it suitable for seasoned professionals looking to drive partner success in a dynamic environment.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Okta's career page.
Okta has 365 other open roles including Manager, Engineering, Principal Engineer UI, Lifecycle Management, Staff Site Reliability Engineer.
2468 active Python roles on Joblaze right now.
812 active SaaS roles on Joblaze right now.
760 active Java roles on Joblaze right now.
Salary band is below the typical range for Management roles (median ~$180,000).

Quick facts

Is the Principal Delivery Success Manager role remote?: It's hybrid — Okta expects some on-site time in Toronto, Ontario, Canada.
What's the salary range?: Okta lists $123,000–$169,400 for this role.
How much experience is required?: At least 10 years of relevant experience for this Principal Delivery Success Manager role.
Where is the role based?: Okta is hiring for this position in Toronto, Ontario, Canada.
What's the tech stack?: Joblaze extracted these technologies from the posting: JavaScript, Identity and Access Management, .NET, F5, Java, Nginx.
What seniority level is this role?: Okta targets principal-level candidates for this position.
Is this full-time or contract?: Full-time for this Principal Delivery Success Manager role at Okta.

From the original posting

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.

Role Summary

Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers.

The Principal Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight.

Principal DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations.

This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality.

Key Responsibilities

Develop delivery capability across the assigned partner portfolio.
Communicate to multiple partners and Executive level the technical and/or functional level of a situation
Strong understanding of technical design, configuration, and troubleshooting of Okta services
Guide partners through the Service Delivery Partner maturity model.
Identify specialization gaps and recommend enablement paths.
Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
Encourage partner certification and skill development.
Review and validate partner go-live submissions.
Classify deployments according to Standard, Advanced, and Strategic complexity levels.
Ensure deployments meet Okta delivery standards.
Capture delivery feedback from Professional Services and customers.
Serve as the delivery advisor for sales teams when identifying partners for deployments.
Recommend partners based on capability, specialization, and deployment complexity.
Assist in identifying partners capable of supporting complex customer architectures.

Track ecosystem capability trends across assigned partners.
Identify gaps in partner expertise or geographic coverage.
Provide recommendations for partner enablement and recruitment.
Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning.
Partner closely with Alliances to support relationship management and service delivery partner recruitment.
Drive and track partner adoption to post-sales enablement.

What you’ll bring to the role

10+ years of experience in enterprise software delivery, professional services, or partner success roles.
10+ years of experience working hands on with customers, primarily in a post-sales role
10+ years of experience providing consulting or developer services in a post-sales role
10+ years of experience performing hands on technical design, configuration, and troubleshooting of Okta service
Experience working with system integrators or service delivery partners.
Experience supporting enterprise software implementations.
Strong understanding of identity and access management concepts.
Familiarity with enterprise SaaS deployment models.
Understanding of partner ecosystems and implementation services.
Ability to guide partners through complex technology implementations.
Strong cross-functional collaboration skills.
Ability to evaluate partner capabilities and recommend improvement strategies.
Excellent communication and stakeholder management skills.
Ability to work with technical teams, sales teams, and executive stakeholders.

And extra credit if you have experience in any of the following!

Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
Familiar with open-source tools and development practices.
Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).
Familiar with AI GPTs

#LI-BF1

#LI-Hybrid

#P25024

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$123,000—$169,400 CAD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.