Join Cartesia as a Product Support Engineer to provide world-class support and influence product development in a cutting-edge AI environment.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Serve as the primary point of contact for support
- Deliver white-glove support for customers
- Collaborate cross-functionally with product and engineering teams
- Document solutions and contribute to customer-facing documentation
- Proactively identify recurring issues and build solutions
Must have
- 2–8 years in a technical support or product support role
- Strong technical troubleshooting skills with APIs and SDKs
- Excellent written and verbal communication
Nice to have
- Scripting experience in Python or JavaScript/TypeScript
- Experience in fast-moving startup environments
- Interest in tinkering with new features
Requirements
- Experience
- 2–8 years
- Visa
- Sponsorship available
Not disclosed in this posting: compensation.
Benefits
Joblaze summary
In this role, the Product Support Engineer at Cartesia addresses complex technical issues for customers, ensuring they effectively utilize the AI platform. Key skills include troubleshooting APIs and integrations, along with a strong understanding of AI tooling. This position is ideal for individuals with 2 to 8 years of experience in technical support or related fields, particularly those who thrive in fast-paced startup environments. The role emphasizes collaboration with engineering and product teams to enhance customer experience and product reliability.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 3, 2026. Last confirmed on Cartesia's careers page October 3, 2026.
Quick facts
- Is the Product Role role remote?
- No — this is an on-site role in Bangalore, India.
- How much experience is required?
- 2–8 years of relevant experience for this Product Role role.
- Where is the role based?
- Cartesia is hiring for this position in Bangalore, India.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, API, SDK.
- Does Cartesia sponsor work visas for this role?
- Yes — the posting indicates visa sponsorship is available for the right candidate.
- What seniority level is this role?
- Cartesia targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Role role at Cartesia.
From the original posting
About the Role
We’re looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You’ll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales support. This is a hands-on role where your feedback will influence the roadmap, improve product reliability, and set the standard for how our customers experience Cartesia.
Your Impact
Serve as the primary point of contact for support inbound from numerous sources like Slack, Pylon, WhatsApp, and other messaging platforms.
Deliver white-glove support for our customers, diagnosing and resolving complex issues quickly and efficiently.
Collaborate cross-functionally with product, engineering, and customer teams to become a trusted technical partner.
Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize fixes to unblock users quickly.
Troubleshoot across the stack: API errors, model behavior, latency/reliability issues, and partner integrations.
Be a customer champion: give feedback on features, spot edge cases, and influence roadmap and quality standards.
Document solutions and patterns in runbooks and contribute to customer-facing documentation and best practices.
Proactively identify recurring and high-friction issues before they escalate, and build the solution.
Ship tooling and automations that close operational gaps and streamline how the team resolves issues.
What You Bring
2–8 years in a technical support, product support, technical account management, or forward-deployed engineering role.
Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations.
Familiarity with AI tooling, APIs, or agentic systems.
Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions.
A builder mentality: can identify chokepoints in process and tooling and build to close gaps.
Excellent written and verbal communication, able to distill complex technical problems for both internal teams and customers.
Calm under pressure and able to prioritize effectively when multiple customer issues arise simultaneously.
High ownership and collaborative mindset, excited to contribute to a small, fast-moving team.
Nice to Have
Scripting experience in Python, JavaScript/TypeScript, or similar to reproduce, mock, or validate issues.
Experience in fast-moving startup environments where the product ships frequently and customers are often in early/beta.
Interest in tinkering with new features, debugging edge cases, and exploring workflows hands-on.
🏦 401(k)
🦖 Your own personal Yoshi
Standard company text repeated across Cartesia's postings is omitted here.
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