Join Jump as a Product Specialist to support financial advisors and enhance customer experience with cutting-edge AI technology.
Posted by employer 3 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Manage Jump’s customer support desk
- Respond to financial advisors’ questions
- Debug and resolve customer issues over Zoom
- Educate users on Jump’s features
- Note customers’ feature requests
Must have
- Top-5% writer and verbal communicator
- Detail-oriented and great at multi-tasking
- Comfortable using technical interfaces
- College degree required
Practical constraints
- Hybrid - 4 days in office, 1 day remote
- Must be a resident of United States
AI in the day-to-day
Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows.
Requirements
- Experience
- 1–5 years
- Education
- Bachelor's degree
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
In the role of Product Specialist at Jump, the individual will manage customer support interactions, addressing inquiries and resolving issues for financial advisors using Jump's AI-driven tools. Key skills include strong communication, attention to detail, and the ability to navigate technical interfaces, with a preference for candidates who have experience in customer-facing tech roles. This position is well-suited for those who thrive in fast-paced environments and are eager to contribute to an early-stage tech company focused on enhancing client-advisor relationships.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze September 25, 2026. Last confirmed on Jump's careers page September 27, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$126,844).
- Starts above 20% of 123 comparable junior other roles in United States we track (median $90,000 across 48 companies).
Quick facts
- Is the Product Specialist role remote?
- It's hybrid — Jump expects some on-site time in Hybrid - Draper UT.
- What's the salary range?
- Jump lists $65,000–$80,000 for this role.
- How much experience is required?
- 1–5 years of relevant experience for this Product Specialist role.
- Where is the role based?
- Jump is hiring for this position in Hybrid - Draper UT.
- What seniority level is this role?
- Jump targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Specialist role at Jump.
From the original posting
Title - Product Specialist
Reports To - Som Ameri (Product Specialist Manager)
Location - Draper, UT
Hybrid - 4 days in office, 1 day remote
About the Role
Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team.
Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.
Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)
Debug and resolve some customer issues live over Zoom calls.
Leave our customers feeling delighted with your interactions.
Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.
Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.
Help establish Jump as the category leader, trusted and loved by customers.
Help build Jump into a career-making, exceptional place to work.
About You
You are a top-5% writer + verbal communicator – clear, professional, and quick.
You learn and work quickly and independently.
You are meticulous, detail-oriented, and great at multi-tasking.
You are a relationship builder, and a professional and personable ambassador of any brand you represent.
You are responsible and take accountability.
You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI.
You understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges.
You are excited by the prospect of helping financial advisors leverage cutting-edge AI.
What You’ve Done
You were a high-performing student in high school and college. (College degree required.)
Helpful if you have 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do also hire new college grads.
About Jump
Jump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows. Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals.
Jump leads its category in market share, customer satisfaction, and analyst rankings, and has grown rapidly. Jump customers include leading independent broker dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, Integrated Partners, and more.
Jump was launched in 2023 by repeat entrepreneurs and is led by a team with backgrounds from Harvard, Stanford, Google, Snowflake, Bill.com, JPMorgan, Fidelity, Bain, Bain Capital Ventures, Auditboard, Nitrogen, and eMoney.
Jump is a Series A company backed by top venture capital firms and industry strategics including Battery, Sorenson, Pelion, and Citi.
Jump’s team values are High Velocity, World Class, and Direct + Kind + No Drama.
Please consider joining us in our work to transform the client and advisor / rep experience in financial services by delivering cutting edge, practical, compliant AI technology to help those who help safeguard the financial future of everyday people everywhere
Remote restrictions
Must be a resident of United States
Compensation & Benefits
$65,000-$80,000
Equity
Flexible PTO
$500 WFH Stipend
Medical: $0 premium health plan for your family
Ancillary Benefits: Dental, Vision, Life, Disability, Indemnity, etc.
Tax Savings: 401k, HSA, FSA, Dependent Care FSA, Commuter, etc.
Laptop + $500 budget for workspace setup
Paid Parental Leave: 2-4 weeks non-birthing, 6-16 weeks birthing, depending on tenure.
Equal Opportunity Employer
Jump is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.