Professional Services Consultant

Location: Sao Paolo, Brazil.

Our Team's Vision:

As a Professional Services Consultant at Illumio, you will serve as a subject matter expert, guiding clients through the integration, deployment, and ongoing management of the Illumio product suite. This role requires strong technical knowledge, project management skills, and the ability to effectively communicate with clients and internal teams to ensure successful implementations.

Your Impact:

• Act as a trusted advisor for clients, assisting them with the integration of Illumio into their environments.

• Manage deployments and upgrades of the Illumio platform, ensuring successful implementation by coordinating timeframes and required resources.

• Conduct technical reviews and provide guidance on change preparation for Illumio deployments.

• Assist in the development of Illumio-specific API scripts to enhance service deployment, monitoring, and management.

• Provide best practices, documentation, and recommendations for optimizing the use of Illumio.

• Prepare and maintain project documentation throughout the engagement.

• Collaborate with the IT Security, Security Tooling, and Security Operations teams to support Illumio-related security initiatives.

• Monitor and troubleshoot the Illumio deployment, addressing anomalies and performance issues.

• Serve as the primary interface between client teams and Illumio’s product and support teams.

• Provide metrics and reporting on the Illumio deployment’s effectiveness.

• Support internal teams with integration documentation and assist with security ruleset and policy development.

• Facilitate testing and validation of the Illumio platform for client service teams.

• Conduct knowledge transfer and training sessions on the Illumio product set for client teams.

• Complete necessary administrative documentation, including timesheets and weekly reports.

Your Toolkit:

• 3 plus years of consulting or advisory experience.

• Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms.

• Experience with cloud computing service provider models (AWS, Azure, GCP, OCI)

• Experience with container platform architecture (Kubernetes, OpenShift, etc.)

• Experience with automation and scripting tools (e.g., Bash, Python, Ruby, Chef, Puppet, Ansible).

• Expertise in networking concepts, including network flows, protocols, and application security controls.

• Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments.

• Ability to work with evolving technology and quickly adapt to new tools.

• Client-facing skills, including conflict resolution and project management experience.

• Excellent communication skills, with the ability to tailor messages to different audiences.

• Broad understanding of IT infrastructure.

• Project management experience is a strong advantage.

• Willingness to travel to HQ in Silicon Valley for product training and knowledge development.

• Ability to quickly assimilate new product knowledge and apply it effectively in customer environments.

• Prior experience with Illumio is not required - training will be provided.

• tri-lingual (Portuguese, Spanish, English) with technical fluency

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Our Commitment