Is the Relationship Manager, MidMarket role remote?

It's hybrid — Intercom expects some on-site time in San Francisco, California.

What's the salary range?

Intercom lists $226,000–$265,440 for this role.

How much experience is required?

At least 5 years of relevant experience for this Relationship Manager, MidMarket role.

Where is the role based?

Intercom is hiring for this position in San Francisco, California.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML, SaaS.

What seniority level is this role?

Intercom targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Relationship Manager, MidMarket role at Intercom.

Relationship Manager, MidMarket at Intercom

Joblaze summary

In the role of Mid-Market Relationship Manager at Fin, the individual will manage a portfolio of mid-market clients, focusing on driving revenue growth and customer loyalty through strategic engagement. Key skills include a strong background in SaaS sales, particularly in AI-driven solutions, and the ability to navigate complex procurement processes. This position is ideal for someone with over five years of experience in a quota-carrying role, who thrives in fast-paced environments and possesses a consultative approach to client relationships. Fin emphasizes a culture of growth and collaboration, making it a fitting environment for ambitious professionals.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Intercom's career page.
Intercom has 152 other open roles including Senior Creative Writer , Technical Support Engineer, Senior Deal Desk Manager.
1581 active AI/ML roles on Joblaze right now.
849 active SaaS roles on Joblaze right now.
Salary band is above the typical range for Sales/Marketing (median ~$145,000).

Quick facts

Is the Relationship Manager, MidMarket role remote?: It's hybrid — Intercom expects some on-site time in San Francisco, California.
What's the salary range?: Intercom lists $226,000–$265,440 for this role.
How much experience is required?: At least 5 years of relevant experience for this Relationship Manager, MidMarket role.
Where is the role based?: Intercom is hiring for this position in San Francisco, California.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, SaaS.
What seniority level is this role?: Intercom targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Relationship Manager, MidMarket role at Intercom.

From the original posting

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.

At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

What will I be doing?

Own and grow a portfolio of Fin's mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.
Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin's platform directly to business impact.
Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

What skills do I need?

5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.
3+ years selling SaaS solutions, ideally in complex, high-velocity environments.
Proven success navigating procurement processes and influencing enterprise-level decision-makers.
Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.

Bonus skills & attributes

Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.
High intellectual curiosity and a growth mindset
A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $226,000 - $265,440. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.