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Researcher, Customer Experience

Lead product design efforts at Verkada, creating intuitive UX/UI for web and mobile tools in a collaborative environment.

Location
San Mateo, CA United States
Compensation
$185k–$230k/yr
Level
lead
Type
full time

Posted by employer 2 days ago

First seen on Joblaze 2 days ago

Last verified on the company career page 2 minutes ago

Apply at Verkada → Save job Scanned from verkada.com

Skills & Technologies

What you'll build

  • Collaborate with designers, engineers, and product managers
  • Develop product strategies
  • Build clear and intuitive UX/UI
  • Mentor junior designers
  • Manage multiple projects

Must have

  • 7+ years of product design experience
  • Portfolio demonstrating design skills
  • Bachelor's degree in design or equivalent

Nice to have

  • Experience in mobile product design
  • Experience in creating animated visuals
  • Experience in interactive design

AI in the day-to-day

Verkada uses AI to enhance security solutions and improve customer experience.

Requirements

Experience
7+ years
Education
Bachelor's degree
Visa
Sponsorship available

Not disclosed in this posting: work arrangement.

Benefits

Professional Development Stipend Wellness/Fitness Benefits Commuter Benefits Health Insurance Parental Leave

Joblaze summary

In the role of Researcher for Customer Experience at Verkada, the individual will engage in user research and analysis to enhance the design and functionality of the company's AI-powered security solutions. Key skills include proficiency in design tools like Figma and Adobe Creative Suite, along with a strong background in product design and user experience. This position is ideal for someone with over seven years of experience who can effectively collaborate with cross-functional teams and mentor junior designers. Verkada's focus on a collaborative and agile work environment supports innovative design processes.

Joblaze insights

  • Listed 2 days ago — first seen on Joblaze October 17, 2026. Last confirmed on Verkada's careers page October 19, 2026.
  • Salary band is in line with the typical range for Design roles (median ~$169,000).
  • Starts above 67% of 18 comparable lead design roles in United States we track (median $180,000 across 15 companies).
  • Figma appears in 25.7% of 35 comparable lead design roles in United States; Adobe Creative Suite appears in 11.4% of 35 comparable lead design roles in United States.

Quick facts

What's the salary range?
Verkada lists $185,000–$230,000 for this role.
How much experience is required?
At least 7 years of relevant experience for this Researcher, Customer Experience role.
What's the tech stack?
Joblaze extracted these technologies from the posting: Adobe Creative Suite, Figma.
Does Verkada sponsor work visas for this role?
Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?
Verkada targets lead candidates for this position.
Is this full-time or contract?
Full-time for this Researcher, Customer Experience role at Verkada.

From the original posting

Who We Are

About the Role

Everything at Verkada begins with design. Every part of our product experience is carefully crafted to be simple, elegant, and powerful. As a Lead Product Designer, you will be responsible for delivering best-in-class web and mobile tools (user interface designs, interaction models, prototypes, etc.) in a fast-paced, collaborative environment. You’ll work with product managers, designers, and engineers to design our software, from defining a product vision to tweaking pixels before each release.

What You'll Do

  • Collaborate closely with designers, engineers, and product managers in a highly agile development environment with quick ideation and prototyping.
  • Build and foster a collaborative work environment.
  • Run inspiring and formal brainstorming sessions with engineers, product, and other designers.
  • Developing product strategies that deliver on customer needs and the company’s vision
  • Build clear, concise and intuitive UX/UI with everything from low-fidelity wireframes to pixel perfect final designs.
  • Mentoring junior designers, providing constructive feedback and elevating their work to the highest standards.
  • Serve as a project lead, co-owning the final product with product and engineering leads.
  • Manage multiple projects and stakeholder relationships.
  • Manage and maintain a project’s scope and schedule.
  • Initiate and participate in user research as needed on key projects.

What You Bring

  • 7+ years of product design or mobile product design experience
  • Portfolio that demonstrates polished visual and interaction design skills
  • Bachelor's degree in design, art, human-computer interaction (HCI), or equivalent
  • A drive to solve complex problems with simple and elegant solutions
  • Proven experience in creative problem solving and partnering with product, engineering, and other designers to do so
  • Experienced in creating and integrating animated visuals and interactive design
  • Proficient in: Figma, Adobe Creative Suite
  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
  • Professional development stipend
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Commuter benefits

Additional Information

  • We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

Estimated Annual Pay Range
$185,000—$230,000 USD

Verkada Is An Equal Opportunity Employer

Standard company text repeated across Verkada's postings is omitted here.

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