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Senior Agent Product Manager

Lead complex customer implementations and drive product improvements in a rapidly growing healthcare AI company.

Location
San Francisco
Compensation
Not disclosed
Level
senior
Type
full time

Posted by employer 2 months ago

First seen on Joblaze 1 week ago

Last verified on the company career page 1 day ago

Apply at Assort Health → Save job Scanned from assorthealth.com

Skills & Technologies

AI in the day-to-day

An AI agent that knows who you are and carries context from your first symptom to your full recovery.

Requirements

Experience
4–6 years

Not disclosed in this posting: compensation, work arrangement, visa sponsorship.

Benefits

401k Match Education Budget Flexible PTO Commuter Benefits Gym Membership Equity/Stock Options Health Insurance

Joblaze summary

In the role of Senior Agent Product Manager at Assort Health, the individual will lead complex customer implementations, ensuring smooth transitions for new specialties and products. Key skills include strong analytical abilities and proficiency in efficiency tools like SQL, as well as experience in managing multi-stakeholder projects. This position is ideal for someone with 4-6 years in consulting or implementation, particularly within healthcare, who thrives in fast-paced environments and is passionate about improving healthcare delivery.

Joblaze insights

Quick facts

How much experience is required?
4–6 years of relevant experience for this Senior Agent Product Manager role.
What's the tech stack?
Joblaze extracted these technologies from the posting: Claude Code, Retool, SQL.
What seniority level is this role?
Assort Health targets senior candidates for this position.
Is this full-time or contract?
Full-time for this Senior Agent Product Manager role at Assort Health.

From the original posting

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

What You'll Do

  • Lead complex, multi-stakeholder customer implementations autonomously — including new specialties, new products, and multi-site rollouts

  • Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations

  • Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with eng/product to action, and measure results

  • Build new scalable processes, best practices, and systems from scratch — not just improving what exists, but creating infrastructure that outlasts your direct involvement

  • Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden

  • Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting

  • Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally

What We're Looking For

  • 4–6 years of experience in Consulting or Implementation, or a similar post-sales role

  • Track record of owning complex, multi-stakeholder implementations end-to-end — including accounts with enterprise, MSO, or health system dynamics

  • Highly effective verbal and written communication skills; able to own difficult customer conversations and build trust across diverse internal and external audiences

  • Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership

  • Experience translating business needs into actionable requirements for technical teams — and following through to delivery

  • Demonstrated ability to build processes and systems from scratch, not just execute defined playbooks

  • Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)

  • Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts

  • High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment

  • Passion for helping healthcare organizations and colleagues

Nice to Haves

  • Experience working with or within MSO, PE-backed, or enterprise health system accounts

  • Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)

  • Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)

  • Prior experience in a health tech or AI company

  • Willingness to travel 4x per year for team offsites and customer onsite sessions

Benefits & Perks for Assorties

  • 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

  • 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

  • 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

  • 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

  • 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.

  • 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

  • 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.

  • 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.

  • 👵 401(k) – Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!

Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.

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