Senior Customer Marketing Manager
Join AirOps as a Senior Customer Marketing Manager to reshape customer advocacy and marketing strategies for enterprise growth.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Rebuild customer marketing and advocacy strategy
- Develop a library of case studies and customer stories
- Partner with teams to identify customer outcomes
- Reimagine the customer reference program
- Build a network of customer advocates
Must have
- 6+ years of experience in customer marketing or related role
- Proven experience creating compelling customer stories
- Experience selling to enterprise customers
- Experience rebuilding a customer reference program
- Strong interviewer and storyteller
AI in the day-to-day
As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the entire ruleset of growth is being rewritten.
Requirements
- Experience
- 6+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Senior Customer Marketing Manager at AirOps focuses on transforming customer outcomes into impactful marketing narratives that resonate with enterprise buyers. This role requires expertise in customer advocacy and storytelling, leveraging a background in B2B software marketing to create compelling case studies and proof points. Ideal candidates will have significant experience in evolving customer reference programs and a strong understanding of enterprise sales dynamics. AirOps is looking for someone who can innovate and adapt existing strategies to align with the company's growth trajectory.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze September 17, 2026. Last confirmed on AirOps's careers page September 19, 2026.
Quick facts
- Is the Senior Customer Marketing Manager role remote?
- It's hybrid — AirOps expects some on-site time in New York City or San Francisco.
- How much experience is required?
- At least 6 years of relevant experience for this Senior Customer Marketing Manager role.
- Where is the role based?
- AirOps is hiring for this position in New York City or San Francisco.
- What seniority level is this role?
- AirOps targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Customer Marketing Manager role at AirOps.
From the original posting
About the role
Our customers are some of the earliest and most sophisticated teams building for the future of AI search. Their results and experiences are among the most powerful ways we can demonstrate what’s possible with AirOps and establish trust in a rapidly evolving category.
We’re looking for a Senior Customer Marketing Manager to turn those outcomes into compelling evidence and advocacy. You’ll build a rich library of case studies, videos, customer quotes, proof points, references, and speakers that brings the AirOps story to life across our marketing and sales efforts.
AirOps has a strong foundation of customer relationships and advocacy, but our existing programs were built for an earlier chapter of the company. As we expand to new enterprise buyers, use cases, and solutions, you’ll rethink and rebuild our approach for where we’re going next. You’ll draw on what we’ve learned and the relationships we’ve established without being constrained by the programs or content that exist today.
What you’ll do
Rebuild AirOps’ customer marketing and advocacy strategy for our next stage of growth, with a focus on new enterprise buyers, solutions, and use cases.
Develop a strong pipeline and library of case studies, videos, customer quotes, proof points, and other stories across priority industries and personas.
Partner with Customer Success, Services, Sales, and Data to identify meaningful customer outcomes and turn them into credible, differentiated narratives.
Reimagine the customer reference program, expanding our advocate network and making it easy to connect the right customers with the right opportunities.
Identify gaps in the proof needed to support enterprise sales conversations and proactively develop stories that address them.
Build a network of customer advocates and speakers for sales opportunities, events, webinars, media, and other high-impact moments.
Own the AirOps Customer Advisory Board end to end, including member strategy, programming, executive participation, meeting execution, and ongoing engagement.
Who you are
6+ years of experience in customer marketing, customer advocacy, product marketing, or a related role at a B2B software company.
Proven experience creating compelling customer stories from interviews, implementation details, and business results.
Experience selling to enterprise customers and a strong understanding of the proof points, narratives, and outcomes that resonate with enterprise buyers across industries.
Experience rebuilding or significantly evolving a customer reference or advocacy program within a sales-led go-to-market motion.
A strong interviewer, writer, and storyteller with excellent judgment about what makes a customer story distinctive and credible.
Able to learn from what already exists while challenging assumptions and designing a program for a new audience and stage of growth.
A trusted, highly organized partner who can work effectively with customers, executives, and cross-functional teams while balancing persistence with empathy.
Our Guiding Principles
Extreme Ownership
Quality
Curiosity and Play
Make Our Customers Heroes
Respectful Candor
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
Standard company text repeated across AirOps's postings is omitted here.