Is the Senior Customer Solutions Engineer, Edge AI role remote?

It's hybrid — Armada expects some on-site time in United Arab Emirates (Remote).

How much experience is required?

At least 8 years of relevant experience for this Senior Customer Solutions Engineer, Edge AI role.

Where is the role based?

Armada is hiring for this position in United Arab Emirates (Remote).

What's the tech stack?

Joblaze extracted these technologies from the posting: AI workloads, Edge Compute, GPU-accelerated compute, Kubernetes, Linux, distributed infrastructure.

What seniority level is this role?

Armada targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Customer Solutions Engineer, Edge AI role at Armada.

Senior Customer Solutions Engineer, Edge AI at Armada

Joblaze summary

The Senior Customer Solutions Engineer for Edge AI at Armada plays a crucial role in deploying and managing AI infrastructure for clients in the Middle East, ensuring systems are operational and aligned with customer needs. This position requires expertise in areas such as Linux, Kubernetes, and GPU-accelerated computing, along with strong problem-solving skills in high-stakes environments. Ideal candidates have significant experience in infrastructure roles and a proven track record of fostering long-term technical relationships with clients. Armada emphasizes a collaborative culture, seeking individuals who thrive in dynamic settings and are committed to driving customer success.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Armada's career page.
Armada has 57 other open roles including Senior Manager, Global Payroll, Senior Data Center BIM Designer, Finance Manager.
2580 active Kubernetes roles on Joblaze right now.
990 active Linux roles on Joblaze right now.
6 active Edge Compute roles on Joblaze right now.
Typical Kubernetes salary we track runs $125,000–$200,000 (median $165,000, across 1276 roles). See Kubernetes salary trends

Quick facts

Is the Senior Customer Solutions Engineer, Edge AI role remote?: It's hybrid — Armada expects some on-site time in United Arab Emirates (Remote).
How much experience is required?: At least 8 years of relevant experience for this Senior Customer Solutions Engineer, Edge AI role.
Where is the role based?: Armada is hiring for this position in United Arab Emirates (Remote).
What's the tech stack?: Joblaze extracted these technologies from the posting: AI workloads, Edge Compute, GPU-accelerated compute, Kubernetes, Linux, distributed infrastructure.
What seniority level is this role?: Armada targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Customer Solutions Engineer, Edge AI role at Armada.

From the original posting

About the Company

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

About Armada

Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI workloads securely, efficiently, and close to where data is generated.

United Arab Emirates is Armada’s operational anchor for the ME region. As we scale, we are intentionally building a team of senior, versatile operators who can both get systems live and own customers long-term. This role is designed for engineers who want full lifecycle ownership, not narrow scope.

Role Overview

The Senior Customer Solutions Engineer, Edge AI is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for Armada customers across ME. This role combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager.

In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion.

This role reports into the Sr. Director of Customer Success & Delivery, EMEA & ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. Success is measured by speed to production, customer confidence, platform adoption, retention, and expansion.

Key Responsibilities

Deployment execution and platform bring-up

Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service
Own on-site and in-country deployments across Saudi Arabia and the broader ME region
Own infrastructure bring-up, platform configuration, and production readiness validation
Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers

Technical account ownership and customer success

Serve as the primary technical point of contact for assigned customers post go-live
Own the technical success plan, adoption milestones, and operational maturity roadmap
Build trusted, long-term relationships with customer engineering, IT, OT, and security team
Lead technical governance discussions, roadmap planning, and platform optimization conversations

Joint Success Plan ownership

Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer
Align deployment milestones, platform adoption, and operational maturity to customer business objectives
Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking
Regularly review progress against success plans with customer stakeholders and Armada leadership
Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning
Surface risks, dependencies, and blockers early and drive resolution with clear ownership

Time-to-value acceleration and adoption

Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases
Drive adoption across new workloads, business units, and countries
Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS

Operational excellence and reliability

Ensure customer environments remain stable, secure, and production-ready
Proactively identify scaling risks, architectural gaps, and technical debt
Coordinate with Product, Engineering, and Support teams to resolve issues efficiently

Sovereign data, security, and compliance execution

Operate confidently within Saudi and regional sovereign data and security requirements
Support security validation, audits, and governance processes as required by customers
Maintain disciplined access control, documentation, and operational hygiene

Field leadership and mentorship

Act as a senior technical presence for ND8 customers, setting the bar for execution and professionalism
Mentor junior FDEs, TAMs, and delivery engineers as the region scales
Contribute to deployment standards, runbooks, and repeatable best practices

Cross-functional collaboration

Partner closely with the Sr. Director of Customer Success & Delivery, EMEA & ANZ on customer priorities and escalations
Work with Sales on expansion planning while maintaining a trusted post-sale posture
Provide structured feedback to Product and Engineering based on real customer usage

Qualifications and Experience

8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles
Proven ability to own both hands-on delivery and long-term customer technical relationships
Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute
Strong troubleshooting skills in live, production environments
Experience working directly with customers in regulated, high-stakes settings
Willingness to travel across Saudi Arabia and the broader ME region
Clear, confident communication style suitable for executive and engineering audiences

Preferred Experience

Experience with edge compute, modular data centers, or distributed infrastructure
Familiarity with AI workloads, GPU clusters, and high-performance computing environments
Exposure to sovereign or national-scale customer environments
Experience operating in UAE, Saudi Arabia or across ME
Comfort operating with ambiguity and owning outcomes end to end

What Success Looks Like

Customer environments reach production quickly and operate reliably
The same engineer who deploys the platform remains the trusted technical owner
Adoption expands across sites, workloads, and teams without handoff friction
Customers view Armada as a strategic AI infrastructure partner due to consistent technical ownership

You're a Great Fit if You're

A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude
Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda
Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you

Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.

Unsolicited Resumes and Candidates

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.