Senior Customer Success Manager, Enterprise
Join Culture Amp as a Senior Customer Success Manager to drive success for Enterprise customers through strategic partnerships and proactive management.
Posted by employer 23 hours ago
First seen on Joblaze 12 hours ago
Last verified on the company career page 12 hours ago
What you'll build
- Manage a portfolio of Enterprise customers
- Drive commercial outcomes through strategy reviews
- Lead strategic customer conversations
- Identify and act on risk early
- Maintain strong account hygiene
Must have
- Experience managing Enterprise or scaled B2B SaaS portfolios
- Track record of owning GRR and NRR
- Strong executive communication skills
- Proactive approach to risk management
- Ability to collaborate effectively across functions
Nice to have
- Previous experience in HR tech
Practical constraints
- Work from local Culture Amp office an average of 2 days a week
AI in the day-to-day
Use AI-enabled tools and workflows to prepare for customer conversations, surface insights, reduce manual work, and spend more time on strategic engagement.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
The Senior Customer Success Manager at Culture Amp is responsible for managing a portfolio of large enterprise clients, focusing on retention, adoption, and expansion of the company's employee experience platform. This role requires expertise in B2B SaaS customer success, strong communication skills, and a proactive approach to risk management. Ideal candidates will have experience in managing enterprise accounts and a collaborative mindset to work effectively within a pod-based team structure. The position emphasizes the use of AI tools to enhance customer engagement and streamline workflows.
Joblaze insights
- Listed today — first seen on Joblaze October 15, 2026. Last confirmed on Culture AMP's careers page October 15, 2026.
- Salary band is in line with the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 28% of 996 comparable senior sales/marketing roles in United States we track (median $150,000 across 196 companies).
Quick facts
- Is the Senior Customer Success Manager, Enterprise role remote?
- It's hybrid — Culture AMP expects some on-site time in Austin, United States.
- What's the salary range?
- Culture AMP lists $131,000–$150,000 for this role.
- Where is the role based?
- Culture AMP is hiring for this position in Austin, United States.
- What seniority level is this role?
- Culture AMP targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Customer Success Manager, Enterprise role at Culture AMP.
From the original posting
We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
For more information visit cultureamp.com.
Join us in creating a better world of work.
We’re seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+ users) through strategic partnership, proactive risk management, and value-led customer success.
Working within our new GTM pod model, you’ll partner closely with Sales and Renewals to align on account strategy, deliver a coordinated customer experience, and own customer outcomes.
What you will do
- Own a unique Enterprise scaled portfolio: Manage 70-85 single product Enterprise customers totalling $3.5M ARR, with accountability for retention, adoption, expansion, and clear book ownership.
- Operate within the GTM pod model: Partner closely with Sales, Renewal Managers, and pod leaders in a co-led Sales and CX model that owns the full customer revenue lifecycle across adopt, expand, and renew.
- Drive commercial outcomes: Manage GRR and NRR through bi-annual Executive Strategy Reviews, adoption planning, proactive risk management, and CSQL creation.
- Lead strategic customer conversations: Connect customer priorities to measurable business value, strengthen executive relationships (CHROs, CPOs, etc.), and validate renewal intent.
- Leverage automated plays: Use digitally-led customer experience (DLCX) motions, automation, and one-to-many outreach to increase adoption, surface opportunity and risk, and create consistency across your book.
- Identify and act on risk early: Drive risk mitigation plans with urgency and sound judgment, especially through moments like lost sponsors, stalled adoption, and changing customer priorities.
- Use AI to improve scale and focus: Use AI-enabled tools and workflows to prepare for customer conversations, surface insights, reduce manual work, and spend more time on strategic engagement.
- Improve the system and raise the bar: Maintain strong account hygiene in Vitally and related tools, share customer feedback, and contribute ideas and playbooks that strengthen our broader CX and GTM practice.
What you bring:
- Experience managing Enterprise or scaled B2B SaaS portfolios, with a strong understanding of strategic customer success in a scaled model.
- A track record of owning GRR and NRR while balancing customer outcomes with commercial accountability.
- Strong executive communication skills and the ability to lead data-informed, value-based conversations.
- A proactive approach to risk management, strong customer and product curiosity, and sound judgment in high-stakes situations.
- The ability to collaborate effectively across functions and operate with high accountability in a pod-based model.
- Comfort using AI as a practical tool to synthesize information, improve prioritization, and increase the quality and consistency of customer engagement.
- Previous experience in HR tech is a nice to have.
After 3 months, you’ll:
- Independently own GRR and NRR across your Enterprise-at-scale book of business.
- Work effectively within your GTM pod and contribute to coordinated account strategy across adopt, expand, and renew.
- Deliver key customer moments with strong preparation, value-led storytelling, and clear follow-through.
- Proactively manage customer health, adoption, and risk across your accounts using DLCX and scaled workflows where appropriate.
- Build strong product knowledge and connect Culture Amp’s platform to customer goals.
- Use AI-supported workflows to streamline account planning, uncover customer signals, and improve the consistency of book management.
For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.
The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.
Perks & Benefits
Accommodations & Data Privacy
Standard company text repeated across Culture AMP's postings is omitted here.