Senior Customer Support Specialist, UK
Join Attentive as a Senior Customer Support Specialist to provide exceptional support and resolve complex issues for UK customers.
Posted by employer 1 day ago
First seen on Joblaze 5 hours ago
Last verified on the company career page 5 hours ago
What you'll build
- Respond to customer needs via email and live chat
- Troubleshoot complex platform issues
- Advise customers on best practices
- Assist customers with urgent needs
- Manage team trainings and product updates
Must have
- 9 months - 1 year of experience as a Customer Support Specialist
- 4-year Bachelor’s Degree
- Excellence in troubleshooting and complex problem solving
Nice to have
- Keen interest in startups, software, and entrepreneurism
- Experience navigating complex work processes
- Comfortable learning new software
AI in the day-to-day
Attentive's platform uses AI for personalization and customer interactions.
Requirements
- Experience
- 1+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Senior Customer Support Specialist at Attentive, the individual will handle complex customer inquiries and technical issues, ensuring a high-quality support experience through email and live chat. Proficiency in troubleshooting, strong communication skills, and a solid understanding of the Attentive platform are essential for success. This position is well-suited for someone with nearly a year of customer support experience, particularly in fast-paced environments, who is eager to contribute to a collaborative team. The role also involves training new team members and improving support workflows, highlighting the company's commitment to continuous learning and customer satisfa
Joblaze insights
- Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Attentive Mobile's careers page October 23, 2026.
Quick facts
- How much experience is required?
- At least 1 year of relevant experience for this Senior Customer Support Specialist, UK role.
- What seniority level is this role?
- Attentive Mobile targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Customer Support Specialist, UK role at Attentive Mobile.
From the original posting
About the Role
As a Sr. Customer Support Specialist, UK, you are prepared to expertly triage or resolve the most complex issues and questions our customers in the UK may experience with the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry.
This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. As a resident expert on all facets of our platform, you will interface directly with our customers on a daily basis, handle more complex escalations from customer Support Specialists, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. You will also help our team learn, grow and scale by owning one of many of our “Plus-One” responsibilities, where you will handle team responsibilities like training, product updates, and other operational needs. Your core responsibility will be communicating with Attentive customers via email and live chat to provide fast and accurate resolutions for any issues they might encounter.
You will also work closely with Attentive Support leadership and cross-functional teams to assist in maintaining and recommending improvements to ticketing workflows, interview and train local UK talent, and work cross-functionally with the UK-based CS and Sales functions to ensure the best possible post-sale customer experience is upheld
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What You'll Accomplish
- Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
- Troubleshoot complex platform issues
- Advise our customers on best-practices with the Attentive platform and its use cases
- Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
- First line of escalation for complex technical issues in the Support team
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements
Your Expertise
- 9 months -1 year of experience as a Customer Support Specialist, or similar role
- 4-year Bachelor’s Degree
- Demonstrated excellence in troubleshooting and complex problem solving
- Keen interest in startups, software, and entrepreneurism
- Loves working in fast-paced environments
- Ability to navigate through ambiguity
- Extremely detail oriented and organized
- Experience navigating complex work processes, tight timelines, and changing teams
- Comfortable learning new software (for design, data management, and internal tools)
- A strong growth mindset
Standard company text repeated across Attentive Mobile's postings is omitted here.