Senior Email Deliverability Consultant
Join Braze as a Senior Email Deliverability Consultant to enhance customer email programs and collaborate with diverse teams.
Posted by employer 18 hours ago
First seen on Joblaze 5 hours ago
Last verified on the company career page 5 hours ago
What you'll build
- Provide fundamental deliverability support to customers and internal teams
- Manage and prioritize incoming tickets for deliverability troubleshooting
- Conduct in-depth investigations and audits into email sending practices
- Assist customers with blocklists and spam traps
- Monitor individual customer email metrics and improve sending reputation
Must have
- Proficiency in deliverability concepts
- Customer management skills
- 3-4 years of experience providing deliverability-specific services
- Well-versed in industry best practices
- Success in identifying and remediating deliverability issues
Nice to have
- Experience at an ESP, agency, or large brand
- Ability to present deliverability issues in a consumable format
- Polished and articulate communication skills
AI in the day-to-day
We use AI-assisted tools at certain stages of our recruitment process.
Requirements
- Experience
- 3–4 years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Email Deliverability Consultant at Braze, the individual will engage directly with clients to enhance their email programs through strategic recommendations and troubleshooting support. Key skills include a strong understanding of email deliverability concepts and experience in customer management, ideally gained over three to four years in a relevant environment. This position is suited for someone with a background in email service providers or large brands, who can effectively communicate complex issues to clients. Braze fosters a collaborative culture, emphasizing teamwork and continuous improvement.
Joblaze insights
- Listed today — first seen on Joblaze September 29, 2026. Last confirmed on Braze's careers page September 29, 2026.
- This exact title is also open at 5 other locations at Braze: Berlin, Germany, Paris, France, Austin, Chicago, New York City.
Quick facts
- How much experience is required?
- 3–4 years of relevant experience for this Senior Email Deliverability Consultant role.
- What seniority level is this role?
- Braze targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Email Deliverability Consultant role at Braze.
From the original posting
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
WHAT WE'RE LOOKING FOR
As a Senior Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.
WHAT YOU’LL DO
- Provide fundamental deliverability support to our customers and our internal teams;
- Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
- Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
- Help conduct in-depth investigations, reviews, and audits into email sending practices;
- Assist customers with blocklists, spam traps, and issues with ISPs;
- Help customers produce schedules for IP warming and monitor their warming progress;
- Monitor individual customer email metrics and help improve their sending reputation;
- Provide in-depth analysis of performance quality measurements, to ensure customer programs are continuously improving;
- Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;
- Take an active role in strategic projects that help to mature process, product, thought leadership or customer education
WHO YOU ARE
We think our ideal candidate is someone who has proficiency in deliverability concepts and customer management skills. They would ideally have three to four years of experience providing deliverability-specific services at an ESP, agency, or large brand. They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues and in presenting them in a meaningful, consumable format to customers. They’d be a polished, articulate ambassador for the team and for the company.
WHAT YOU CAN EXPECT
A great tech startup culture where openness, curiosity, collaboration, and career growth are encouraged and supported. You’ll also have the opportunity to work, daily, with Braze’s customers, many of whom are the most innovative and exciting enterprise and mobile brands in the world.
WHAT WE OFFER
Standard company text repeated across Braze's postings is omitted here.