Join Carbon as a Senior Field Service Engineer to support customers with equipment installations and maintenance while working remotely with frequent travel.
Posted by employer 20 hours ago
First seen on Joblaze 14 hours ago
Last verified on the company career page 14 hours ago
What you'll build
- Perform onsite equipment installs, maintenance, and upgrades
- Familiarize customers with product usage and care
- Develop processes and documentation for standard service actions
- Recognize trends and patterns in field failures
- Provide support to engineering and manufacturing teams
Must have
- 5+ years of relevant experience
- Must have hands-on approach
- Ability to read electrical schematic and mechanical drawings
- Strong troubleshooting skills with mechanical/electrical systems
- Strong customer service experience required
- Personal car required
Nice to have
- BS in engineering field preferred but not required
- Ability to travel Internationally
Practical constraints
- Frequent travel 75-90%
- Availability for occasional off-hours calls and work
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
The Senior Field Service Engineer at Carbon is responsible for on-site equipment installations, maintenance, and upgrades, ensuring customers effectively use and care for their products. This role requires strong troubleshooting skills with mechanical and electrical systems, as well as the ability to read schematics and drawings. Ideal candidates will have over five years of relevant experience and a hands-on approach, making it suitable for seasoned professionals in engineering or technical fields. The position involves significant travel and collaboration with engineering teams to address customer feedback and improve product designs.
Joblaze insights
- Listed today on Joblaze — tracked directly from Carbon's career page.
- Carbon has 15 other open roles including Staff Application Engineer, Staff Software Engineer, Senior Opto-Mech Engineer.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
Quick facts
- Is the Senior Field Service Engineer role remote?
- Yes — Carbon lists this as a fully remote position.
- What's the salary range?
- Carbon lists $82,800–$124,200 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Field Service Engineer role.
- What seniority level is this role?
- Carbon targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Field Service Engineer role at Carbon.
From the original posting
The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. This role reports to the Field Service Engineering Manager.
Location: This is a remote role with frequent travel, based out of a home office preferably in Michigan. We are looking for someone living commutable (driving) distance from Detroit Metropolitan Airport (DTW).
This role is not eligible for current Visa sponsorship or transfer.
Responsibilities:
- Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades
- Familiarizing customer of product usage and care
- Develop processes and documentation for standard service actions
- Recognize trends and patterns in field failures and feedback to the development team to drive future designs
- Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
- Provide support to engineering and manufacturing teams as needed
- Availability for occasional off-hours calls and work
- Ability to travel Internationally
Requirements:
- 5+ years of relevant experience
- BS in engineering field preferred but not required
- Must have hands-on approach
- Ability to read electrical schematic and mechanical drawings
- Excellent verbal and written communication skills
- Strong troubleshooting skills with mechanical/electrical systems
- Strong customer service experience required
- Personal car required
- Passport required
You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining salary. The compensation bracket for this position in Michigan is $82,800 - $124,200 (per year). In order to maintain equitable internal pay practices, we aim to hire new employees near the midpoint of $103,500, taking into account your experience, work location, certifications, and the unique skills you bring to the role.
Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon.
#LI-Remote. #LI-MRWC
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