Requirements
Benefits
Joblaze summary
In the role of Senior Finance Data Scientist at Intercom, the individual will focus on developing advanced forecasting models that translate customer behavior into financial insights, enhancing the company's revenue predictions. Proficiency in Python and SQL, along with a strong understanding of SaaS metrics like LTV and churn, are essential for success in this position. This role is ideal for someone with significant experience in data science or revenue analytics, particularly within a SaaS environment, who can effectively communicate complex data findings to leadership. Intercom's emphasis on innovation and collaboration within a hybrid work model further enriches the team's dynamic.
Joblaze insights
Quick facts
From the original posting
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
As a Senior Finance Data Scientist, Existing Business, you will be the architect of the systems that predict Fin's revenue future. You will move beyond static reporting to build production-grade forecasting models that translate complex customer behaviors into financial signals.
You will work on high-impact, open-ended problems, such as predicting expansion propensity and modeling long-term customer LTV. This role requires a hybrid of financial intuition and technical rigor: the ability to navigate raw data warehouses and the strategic mindset to explain the "why" behind the numbers to our leadership team.
Drive Scalability: Build automated, code-based forecasting workflows that increase the speed, reliability, and granularity of our financial planning.
Predictive Modeling and Forecasting Systems
Data and Analytical Infrastructure
Analytical Problem Solving
Business Partnership & Communication
High confidence from leadership in our ability to predict the financial impact of changing customer usage patterns.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.