Senior Forward Deployed Engineer

Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production.

This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap.

This role will be based remotely in the United States (East Coast).

Responsibilities

Customer success

• Serve as the primary technical owner for customer engagements from initial discovery through production rollout
• Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome
• Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence

Technical integration

• Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments
• Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams
• Work effectively within customer environments that have different stacks, infrastructure, and integration constraints

Product feedback loop

• Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward
• Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap
• Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work

Workstream collaboration

• Partner closely with product and engineering teams to help turn field patterns into reusable product capabilities
• Contribute directly in focused workstreams by helping drive technical design, implementation, and delivery
• Make sound engineering decisions under pressure while building and iterating quickly

Engagement management

• Coordinate independently across internal teams and customer stakeholders to keep delivery moving
• Communicate clearly across technical, business, and executive audiences

Qualifications

Basic qualifications

• 5 - 8 years of engineering experience required
• Hands-on production engineering experience, including writing code, debugging failures, and implementing fixes directly
• Engineering experience in AI and agentic development
• Experience with developing and deploying software within enterprise environments
• Experience shipping production solutions at scale that customers relied on
• Experience building integrations across existing systems and infrastructure
• Strong troubleshooting and code review skills, including the ability to identify root causes and drive resolution
• Willingness and ability to travel up to 30% to customer sites as needed for on-site engagements, technical reviews, and presentations

Preferred qualifications

• Experience with LLMs, agent frameworks, or deploying AI systems in production
• Prior experience in an FDE or similar forward-deployed engineering role

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 2273506591