Senior Manager, Customer Success Management - Enterprise US East/EMEA
Lead a team of Customer Success Managers to drive engagement and growth for Enterprise customers in a fully remote environment.
Skills & Technologies
Requirements
- Experience
- 4+ years
- Education
- Bachelor's degree
Benefits
Joblaze summary
The Senior Manager of Customer Success Management at Chainguard leads a team focused on enhancing the experience of Enterprise customers through strategic engagement and retention initiatives. This role requires a strong background in customer success, particularly in high-volume environments, along with people management skills and a data-driven approach to customer interactions. Ideal candidates will have experience in cybersecurity or DevOps, and a proven track record of driving growth and retention. Chainguard emphasizes a collaborative culture and values diverse perspectives within its rapidly growing team.
Joblaze insights
- Listed about 2 months ago on Joblaze — tracked directly from Chainguard's career page.
- Chainguard has 81 other open roles including Software Engineer (Libraries Platform) , Software Engineer (Libraries Platform) , Senior Software Engineer, Developer Platform .
- 99 active DevOps roles on Joblaze right now.
- 85 active Cybersecurity roles on Joblaze right now.
- 35 active Customer Success roles on Joblaze right now.
- Salary band is above the typical range for Management roles (median ~$181,008).
- Pays more than 80% of the 41 salaried DevOps roles we track (median $145,000).
Quick facts
- Is the Senior Manager, Customer Success Management - Enterprise US East/EMEA role remote?
- Yes — Chainguard lists this as a fully remote position.
- What's the salary for this Senior Manager, Customer Success Management - Enterprise US East/EMEA role?
- Chainguard lists a starting salary of $200,000.
- How much experience is required?
- At least 4 years of relevant experience for this Senior Manager, Customer Success Management - Enterprise US East/EMEA role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: DevOps, Cybersecurity, Customer Success.
- What seniority level is this role?
- Chainguard targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Manager, Customer Success Management - Enterprise US East/EMEA role at Chainguard.
From the original posting
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
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The role, in a nutshell: As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management:
Segment Strategy and Execution:
Customer Management:
Client Engagement and Advocacy:
Retention and Growth:
Operational Excellence:
What we're looking for:
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Compensation: up to $200,000 base salary + bonus (depending on experience)
If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences.
About Us
We live and breathe our company values:
- We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.
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