Senior Operations Manager, Revenue

About the Role:

We’re looking for a Senior Operations Manager to support our Revenue Growth team for our Revenue Cycle Management (RCM) Product. This role will be responsible for quarterly presentations of revenue growth, composed of the diagnosis of any reasons for revenue fluctuation and recommendations for improving topline performance, as well as any ad hoc analysis that is either requested by clients or would improve their overall experience. The Revenue Growth team is critical to customer satisfaction and solvency, and requires cross-collaboration across our Product, Engineering, Account Management and Operations teams. This is a high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working five (5) days a week in our Mountain View, CA office.

What You'll Do:

• Prepare and deliver quarterly presentations on revenue performance, benchmarking against the customer's previous RCM vendor

• Explain revenue deltas by identifying process weaknesses and analyzing shifts in payer and procedure ratios

• Ruthlessly prioritize and implement process fixes to negate drops in revenue

• Craft data-driven recommendations to help customers enhance efficiency and drive revenue growth

• Launch ad hoc revenue-generating initiatives across multiple customers

• Continuously drive process improvements for both the internal team and cross-functional partners

What You Have:

• Bachelor’s degree in Finance, Economics, Engineering, Computer Science, or a related technical field preferred

• 2-4 years experience in consulting, investment banking or operations at a fast-paced SaaS tech company

• Deep experience in data analysis (both SQL and Excel are a must, Python is a bonus) - basic open-resource SQL assessment will be part of the interview process

• Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes

• Experience working cross-functionally with sales, operations and engineering

• Demonstrated drive, intellectual curiosity, attention to detail and a proven record of success

• Novice mentality: You know what you don’t know and you aren’t afraid to ask questions to fill those gaps.

• Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers.

• Customer obsessed: You’re going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure that our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare.

• Proficient in Retool, GSuite is a plus

• Experience in the RCM space is a plus