Is the Senior Product Engineer, AI role remote?

It's hybrid — Intercom expects some on-site time in Berlin, Germany.

How much experience is required?

At least 5 years of relevant experience for this Senior Product Engineer, AI role.

Where is the role based?

Intercom is hiring for this position in Berlin, Germany.

What's the tech stack?

Joblaze extracted these technologies from the posting: JavaScript, Ruby, Python.

What seniority level is this role?

Intercom targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Product Engineer, AI role at Intercom.

Senior Product Engineer, AI at Intercom

Joblaze summary

In the role of Senior Product Engineer within the AI Group at Fin, the individual will focus on developing and refining AI-powered products, collaborating closely with machine learning scientists and product teams. Proficiency in a high-level programming language, particularly Python, is essential, along with a strong foundation in software engineering principles. This position is ideal for experienced engineers who are eager to learn about machine learning while contributing to impactful projects in a fast-paced environment. Fin's commitment to innovation and rapid deployment makes it an exciting time to join the team.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Intercom's career page.
Intercom has 152 other open roles including Senior Creative Writer , Technical Support Engineer, Senior Deal Desk Manager.
2358 active Python roles on Joblaze right now.
500 active JavaScript roles on Joblaze right now.
210 active Ruby roles on Joblaze right now.

Quick facts

Is the Senior Product Engineer, AI role remote?: It's hybrid — Intercom expects some on-site time in Berlin, Germany.
How much experience is required?: At least 5 years of relevant experience for this Senior Product Engineer, AI role.
Where is the role based?: Intercom is hiring for this position in Berlin, Germany.
What's the tech stack?: Joblaze extracted these technologies from the posting: JavaScript, Ruby, Python.
What seniority level is this role?: Intercom targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Product Engineer, AI role at Intercom.

From the original posting

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity?

We’re looking for Senior Product Engineers to join the AI Group to build Fin's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you!

What will I be doing?

Product Engineers in the AI Group

Build the systems that power Fin's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..
Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
Play an active role in the hiring, mentoring, and career development of other engineers.
Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.

Profile we’re looking for

These are meant to be indicative, not hard requirements.

5+ years of experience shipping high-quality products.
No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
You can demonstrate significant impact in the work that you have done.
You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!
Strong willingness to fight for good outcomes
Bias towards progress over perfection
BSc in Computer Science, Maths or Statistics or related discipline

Bonus skills & attributes

Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary, annual bonus and equity
Regular compensation reviews - we reward great work!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Generous paid time off above statutory minimum
Hybrid working
MacBooks are our standard, but we also offer Windows for certain roles when needed.
Fun events for employees, friends, and family!

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.