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Staff Product Engineer, AI

Location
Berlin, Germany
Compensation
Not disclosed
Level
staff
Type
full time · Hybrid

Posted by employer 11 months ago

First seen on Joblaze 6 months ago

Last verified on the company career page 1 day ago

Skills & Technologies

Requirements

Experience
10+ years
Education
Bachelor's degree

Not disclosed in this posting: compensation, visa sponsorship.

Benefits

Hybrid working Equity/Stock Options Annual Bonus Generous paid time off Fun events Competitive salary

Joblaze summary

In the role of Staff Product Engineer at Intercom, the individual will focus on developing and refining AI-powered products, collaborating closely with machine learning scientists and product teams to ensure robust and scalable solutions. Proficiency in a high-level programming language, particularly Python, is essential, along with a strong foundation in software engineering principles. This position is ideal for seasoned engineers with over a decade of experience who are eager to learn about machine learning while contributing to impactful projects. The team emphasizes rapid prototyping and a product-focused approach, fostering a culture of collaboration and innovation.

Joblaze insights

  • Listed about 6 months ago — first seen on Joblaze April 15, 2026. Last confirmed on Intercom's careers page November 6, 2026.
  • This exact title is also open at 2 other locations at Intercom: London, England, Dublin, Ireland.

Quick facts

Is the Staff Product Engineer, AI role remote?
It's hybrid — Intercom expects some on-site time in Berlin, Germany.
How much experience is required?
At least 10 years of relevant experience for this Staff Product Engineer, AI role.
Where is the role based?
Intercom is hiring for this position in Berlin, Germany.
What's the tech stack?
Joblaze extracted these technologies from the posting: JavaScript, Python, Ruby.
What seniority level is this role?
Intercom targets staff-level candidates for this position.
Is this full-time or contract?
Full-time for this Staff Product Engineer, AI role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

We’re looking for Staff Product Engineers to join the AI Group to build Fin's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you!

What will I be doing?

Product Engineers in the AI Group

  • Build the systems that power Fin's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
  • Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
  • Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..
  • Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
  • Play an active role in the hiring, mentoring, and career development of other engineers.
  • Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.

Profile we’re looking for

These are meant to be indicative, not hard requirements.

  • 10+ years of experience shipping high-quality products.
  • No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
  • You can demonstrate significant impact in the work that you have done.
  • You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!
  • Strong willingness to fight for good outcomes
  • Bias towards progress over perfection
  • BSc in Computer Science, Maths or Statistics or related discipline

Bonus skills & attributes

  • Previous experience in data analytics, or statistical role

#LI-Hybrid

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

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