Own the vision and strategy for Order Quality at Instacart, enhancing shopper and customer experiences in a fully remote role.
Posted by employer 15 hours ago
First seen on Joblaze 3 hours ago
Last verified on the company career page 3 hours ago
Skills & Technologies
What you'll build
- Own the end-to-end product strategy and roadmap for Order Quality
- Partner with design and research to understand customer and shopper needs
- Define success metrics and run a rigorous experimentation program
- Work cross-functionally with engineering, data science, and operations
- Build alignment across diverse stakeholders
Must have
- 4+ years of product management experience
- Built products end-to-end
- Highly data-literate
- Communicate complex ideas with clarity
- Understand shopper and customer experience deeply
- Operate with an entrepreneurial mindset
AI in the day-to-day
Define the shopper and customer flows using cutting edge AI and LLM technologies.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Senior Product Manager for Order Quality at Instacart is responsible for shaping the strategy and execution of product initiatives that enhance the fulfillment experience for both shoppers and customers. This role requires a strong background in product management, particularly in complex operational environments, and a data-driven approach to decision-making. Ideal candidates will have experience in end-to-end product development and a deep understanding of customer needs, enabling them to effectively collaborate across teams to drive impactful outcomes.
Joblaze insights
- Listed today on Joblaze — tracked directly from Instacart's career page.
- Instacart has 120 other open roles including Director of Product, Logistics, Director of Product, Logistics, Senior IT Support Specialist.
- 5128 active AI/ML roles on Joblaze right now.
- 243 active Data Science roles on Joblaze right now.
- Salary band is in line with the typical range for Product roles (median ~$185,600).
- Pays more than 54% of the 2228 salaried AI/ML roles we track (median $180,000). See AI/ML salary trends
Quick facts
- Is the Senior Product Manager, Order Quality role remote?
- Yes — Instacart lists this as a fully remote position.
- What's the salary range?
- Instacart lists $184,000–$233,000 for this role.
- How much experience is required?
- At least 4 years of relevant experience for this Senior Product Manager, Order Quality role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Data Science.
- What seniority level is this role?
- Instacart targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Product Manager, Order Quality role at Instacart.
From the original posting
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
We are seeking a Senior Product Manager to own the vision, strategy, and execution for Order Quality. This role sits at the intersection of shopper and customer experiences, working to improve item discovery and replacement workflows while ensuring customers can easily communicate their preferences.
Fulfillment Order Quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver a roadmap that enables reliable fulfillment for our customers and retailers and efficient picking experiences for our shoppers.
You will partner closely with a dedicated team of engineers, designers, and data scientists, collaborating across the organization to drive aligned priorities.
About the Job
This is an exciting opportunity to define the shopper and customers flows using cutting edge AI and LLM technologies.
- Own the end-to-end product strategy and roadmap for Order Quality within Fulfillment, driving iterative and new ideas from discovery through scaled launch.
- Partner with design and research to deeply understand customer and shopper needs, develop with a deep understanding of in-store retail shopping experiences
- Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention.
- Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations.
- Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment.
About You
Minimum Qualifications
- You have 4+ years of product management experience, ideally within operationally complex physical environments
- You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
- You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
- You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
- You understand the shopper and customer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
- You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.