Join Redpanda as a Senior Support Engineer to provide exceptional technical support in a fully remote, diverse team environment.
Skills & Technologies
AI in the day-to-day
Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting.
Requirements
- Experience
- 3+ years
Benefits
Joblaze summary
In the role of Senior Support Engineer at Redpanda, the individual will provide high-level technical support for the company's innovative data streaming products, ensuring customer satisfaction and addressing technical challenges. Key skills include expertise in Linux, Kubernetes, and cloud services, along with proficiency in scripting languages like Bash or Python. This position is ideal for someone with over three years of experience in enterprise-level support, particularly in distributed systems. Redpanda fosters a diverse and remote-first culture, emphasizing collaboration and customer success.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Redpanda's career page.
- Redpanda has 12 other open roles including Forward Deployed Engineer, Enterprise Account Executive, Staff Software Engineer, Agentic Data Plane.
- 2334 active Python roles on Joblaze right now.
- 1001 active Kubernetes roles on Joblaze right now.
- 687 active Go roles on Joblaze right now.
Quick facts
- Is the Senior Support Engineer role remote?
- Yes — Redpanda lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Senior Support Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: containerization, Public Cloud, Go, bash, Python, Kubernetes.
- What seniority level is this role?
- Redpanda targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Support Engineer role at Redpanda.
From the original posting
About the Role:
As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience.
Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda’s range of products and services. Your ability to understand and address our customers' needs and technical challenges will be at the heart of our customer-centric approach.
You Will:
- Be the primary face of our organization to our customers to ensure we meet and/or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for features
- Work with engineering to drive and solve customer challenges from creation through resolution
- Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization
- Build tools & services to create and improve support infrastructure, from issue life cycles to trending on root causes
- Participate in on-call rotations to follow the sun in support of our customers
- Ensure customer satisfaction through strong relationships with our Customer Success team
You Have:
- 3+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems
- Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
- Experience with deploying and troubleshooting applications in Kubernetes
- Strong experience with public cloud providers and containerization
- Proficiency in bash scripting and/or Python
- Willingness to participate in an on-call rotation
- Excellent written communication skills
- Comfortable working with a 100% distributed engineering team and remote first company
- Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting
Nice to Have:
- Proficiency with Go
- Experience supporting a SaaS platform
- Experience supporting a streaming platform
Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.