Senior Support Specialist/Customer Success, Desktop Perplexity (London, Belgrade, Berlin)
Join Perplexity as a Senior Support Specialist to enhance user experience and resolve technical issues for desktop app users.
Posted by employer 1 day ago
First seen on Joblaze 5 hours ago
Last verified on the company career page 5 hours ago
Skills & Technologies
What you'll build
- Provide troubleshooting assistance for desktop browser users
- Partner with teams to resolve issues
- Translate user issues into scalable solutions
- Build relationships with key users
Must have
- 3+ years of experience in technical support engineering roles
- Proven ability to identify technical pain points
- Experience leveraging AI tools
Nice to have
- Strong track record of building relationships with customers
- Humble attitude and eagerness to help
- Ability to operate with high efficiency
- Preference for deep-dive projects
AI in the day-to-day
Experience leveraging AI tools to optimize workflows and improve team efficiency.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In this role, the Senior Support Specialist focuses on assisting users with technical challenges related to desktop applications, ensuring they derive maximum value from the AI-driven browsing experience. Key skills include technical support expertise, application development knowledge, and experience with AI tools to enhance workflows. This position is ideal for someone with over three years in technical support, who excels in relationship-building and thrives in a fast-paced environment. The role involves collaboration with various teams to drive improvements and streamline customer journeys.
Joblaze insights
- Listed today — first seen on Joblaze October 6, 2026. Last confirmed on Perplexity's careers page October 6, 2026.
- AI appears in 8.9% of 124 comparable senior other roles in United Kingdom.
Quick facts
- How much experience is required?
- At least 3 years of relevant experience for this Senior Support Specialist/Customer Success, Desktop Perplexity (London, Belgrade, Berlin) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Technical Support, application development.
- What seniority level is this role?
- Perplexity targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Support Specialist/Customer Success, Desktop Perplexity (London, Belgrade, Berlin) role at Perplexity.
From the original posting
About the Role
We are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.
Key Responsibilities
Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.
Essential Qualifications
3+ years of experience in technical support engineering roles, with a focus on application development.
Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
Experience leveraging AI tools to optimize workflows and improve team efficiency.
Nice to have
Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.