Join Assembled as a Software Engineer to develop forecasting and scheduling solutions for customer support operations.
Posted by employer 4 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 5 days ago
AI in the day-to-day
Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
Requirements
- Visa
- Sponsorship available
Not disclosed in this posting: compensation, years of experience, work arrangement.
Joblaze summary
In this role, the Software Engineer focuses on developing forecasting interfaces and data pipelines to accurately predict support contact volumes and optimize scheduling for thousands of agents. Proficiency in Python and familiarity with machine learning libraries are essential, as the position involves enhancing MLOps for efficient model deployment. This opportunity is well-suited for candidates with a background in machine learning or algorithmic teams, particularly those passionate about improving performance and reliability in operational processes. Assembled is a growing company that emphasizes the integration of AI and human collaboration in customer support.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Assembled's career page.
- Assembled has 21 other open roles including Software Engineer, Workforce Operations, Software Engineer, Design Systems, Software Engineer - AI Agents & Platform.
- 6527 active Python roles on Joblaze right now.
- 104 active pandas roles on Joblaze right now.
- 8 active SciPy roles on Joblaze right now.
- Typical Python salary we track runs $125,000–$190,800 (median $160,000, across 3229 roles). See Python salary trends
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Python, SciPy, Seaborn, pandas.
- Does Assembled sponsor work visas for this role?
- Yes — the posting indicates visa sponsorship is available for the right candidate.
- What seniority level is this role?
- Assembled targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Software Engineer - Forecasting & Scheduling role at Assembled.
From the original posting
About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
What you’ll work on
Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times.
Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints. (check out https://en.wikipedia.org/wiki/Nurse_scheduling_problem)
MLOps: Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.
About you (specifically)
Familiarity with ML packages and software: Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work.
Background in ML or algorithmic teams: Previous experience working on a machine learning or algorithmic team.
Passion for performance: A strong commitment to advancing both statistical and runtime performance, ensuring reliable and efficient forecasting and scheduling.
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.