Solutions Engineer

Solutions Engineer, US Partnerships

Location: Hybrid in NYC (3 day in-office requirement)

Qualifications:

• 3+ years of experience in a customer-facing technical position in a product-led tech environment, working in roles such as Solution Engineering, Sales Engineering, or Partner Engineering, specifically focused on API/SDK integrations.
• Understanding of RESTful APIs, webhooks, and modern software development practice.
• Hands-on experience writing SQL queries against relational databases, with the ability to understand database schemas and table relationships (DB models) to retrieve and validate data.
• Ability to articulate technical concepts clearly to both technical and non-technical audiences (e.g., engineers, product managers, and executive stakeholders).
• Experience with diagnosing and solving multi-system technical challenges under pressure.
• Highly motivated, proactive, and capable of managing multiple concurrent partner engagements with a high degree of autonomy.

Bonus points:

• Experience working with payments, Fintech, or B2B platforms is a strong advantage.
• Experience coding with JavaScript/TypeScript

• Lead Technical Onboarding: Serve as the initial technical contact for strategic partners. Guide their engineering teams through the end-to-end integration and configuration of Melio's embedded solution (APIs/SDKs), ensuring a smooth and rapid time-to-market.
• Troubleshooting & Resolution: Act as the first point of technical escalation during the pre- and post-launch phases. Rapidly diagnose, reproduce, and resolve initial integration hurdles, complex technical setup issues, and API usage errors or escalate to relevant engineering teams.
• Engineering Liaison & Advocacy: Bridge the gap between the partner’s technical team and Melio’s internal Engineering and Product teams. Conduct clear, concise communication, document partner requirements, and initiate internal escalation of complex issues that require code fixes, deep investigation, or significant product enhancements.
• Technical Documentation & Knowledge Sharing: Contribute to and maintain high-quality technical documentation, integration guides, and best-practice examples to accelerate future partner adoption.
• Solution Design & Strategy: Work closely with the Business Development and Product teams to understand partner use cases, translate business requirements into technical specifications, and architect the optimal integration solution leveraging the Melio platform.

About the team:

The Partnerships Integration team works as a part of our Product Engineering group and acts as the gateway for Melio’s external partners. We maintain long-term relationships, and provide the features and tools that partners need to integrate with our platform. Our integrations enable partners to embed, white-label, or customize Melio’s payment capabilities, opening up new business opportunities.

We collaborate with different stakeholders to deliver seamless integrations, build trust with our partners, and push forward Melio’s mission of transforming business payments. We work with modern technologies, including React, Node.js, TypeScript, and AWS microservices, and we are agile and collaborative, constantly looking for ways to improve our partner experience, product reliability, and codebase.

In this team, you’ll be part of a high-performance culture that values innovation, problem-solving, and teamwork.

As a Solutions Engineer, US Partnerships, you will be the technical lead of our most critical embedded partnerships. You will own the technical success of integrating Melio's payments platform (via APIs and SDKs) into the products of our partners, such as major banks. This role requires a strong blend of hands-on technical expertise, exceptional communication skills, and a strategic, problem-solving mindset.

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
• The annual base salary range for this position is $100,000 -$115,000
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matchings: Feel the investment of working at a fast growing company.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.