Solutions Support Engineer - East
Skills & Technologies
Requirements
- Experience
- 5+ years
Benefits
Joblaze summary
In the role of Solutions Support Engineer at Wiz, the individual will focus on delivering exceptional technical support to customers, addressing issues through troubleshooting and collaboration. Key skills include experience with cloud technologies like AWS and Azure, as well as proficiency in coding and system administration. This position is ideal for someone with over five years of technical support experience, particularly in cloud environments and Kubernetes management. Wiz's fast-paced startup culture offers opportunities for significant impact in the evolving field of cloud security.
Joblaze insights
- Listed about a month ago on Joblaze — tracked directly from Wiz's career page.
- Wiz has 172 other open roles including Solutions Support Engineer, Solutions Support Engineer, Marketing Specialist, Global Programs .
- 2374 active Python roles on Joblaze right now.
- 1060 active Kubernetes roles on Joblaze right now.
- 744 active Java roles on Joblaze right now.
- Salary band is below the typical range for DevOps/SRE (median ~$160,000).
Quick facts
- What's the salary range?
- Wiz lists $108,000–$148,500 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Solutions Support Engineer - East role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: JavaScript, Cloud, JSON, Shell, Java, Python.
- What seniority level is this role?
- Wiz targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Solutions Support Engineer - East role at Wiz.
From the original posting
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
WHAT YOU'LL DO
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
WHAT YOU'LL BRING
- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
NICE TO HAVE
- Experience with DevOps technologies
- Familiar with REST APIs or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.
Compensation + Benefits
Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is listed below.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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