Spaceport Operations Technician (Experiences)

SPACEPORT OPERATIONS TECHNICIAN (EXPERIENCES)

The Spaceport Operations Technician will take ownership of Starbase social-facing spaces, ensuring they are clean, organized, and optimized for the best guest experience. This role provides boots-on-the-ground oversight, inventory management, and support for event execution. The ideal candidate will bring high attention to detail, a proactive mindset, and a passion for continuous improvement in all areas of spaceport hospitality and site operations.

RESPONSIBILITIES:

• Provide the highest quality of service to Starbase employees, guests, and residents by maintaining clean, functional, and aesthetically pleasing social spaces
• Perform routine inspections and submit maintenance work requests to ensure all spaces are guest-ready and maintained to the highest standards
• Drive continuous improvement across assigned areas by implementing at least one major enhancement per quarter—whether aesthetic, functional, or operational
• Support events by coordinating social space readiness, setting up and breaking down equipment, and maintaining cleanliness throughout
• Maintain organized and well-stocked storage and supply areas; coordinate inventory management and ordering with the Experience team
• Communicate daily through reporting tools and shift pass-downs, documenting task completion, inventory usage, and status updates
• Collaborate with Facilities and Housekeeping teams to escalate and track maintenance or service needs
• Lead by example through work ethic, attention to detail, time management, and pride in upholding presentation standards
• Assist in training and mentoring team members, contributing to a culture of accountability and operational excellence

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 1+ years of custodial, facilities maintenance, or operations experience

PREFERRED SKILLS AND EXPERIENCE:

• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Experience maintaining or managing shared or social-use spaces
• Demonstrated ability to uphold high standards of cleanliness, functionality, and guest satisfaction
• Effective communicator across departments and with guests
• Experience supporting events or large gatherings with set-up and breakdown responsibilities
• Comfortable identifying issues, submitting tickets, and proactively driving solutions
• Ability to work both independently and as part of a team in a fast-paced environment

ADDITIONAL REQUIREMENTS:

• Must be able to work all shifts, overtime, and/or weekends as needed
• Stand: Up to 6 hours per day
• Sit: Up to 6 hours per day
• Push/Pull: Up to 50lbs. (unassisted) 2 hours or longer per day
• Overhead reach: Up to 1 hour per day
• Walk: Up to 3 hours per day
• Lift/Carry: Up to 25lbs. (unassisted) 2 hours or longer per day
• Climb (ladder/stairs): Up to 1 hour per day
• Kneel/Crouch: Up to 1 hour per day
• Upper body twist: Up to 1 hour per day
• Ability to work at temperatures over 80 degrees up to 3 hours per day
• Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review