Posted by employer 5 months ago
First seen on Joblaze 5 months ago
Last verified on the company career page 10 hours ago
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Senior Engagement Manager at Databricks plays a pivotal role in guiding complex projects and ensuring successful implementation of Professional Services in the LATAM region. This position requires a deep understanding of Professional Services and Training offerings, along with expertise in Databricks architecture and competitive landscape. Ideal candidates will have extensive experience in customer-facing roles, particularly in managing large-scale programs and driving account growth. Databricks emphasizes a collaborative environment, aligning cross-functional teams to meet regional growth objectives.
Quick facts
- How much experience is required?
- At least 10 years of relevant experience for this Sr. Engagement Manager, FDE - LATAM role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Databricks, Google, Microsoft, Professional Services, Training.
- What seniority level is this role?
- Databricks targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Sr. Engagement Manager, FDE - LATAM role at Databricks.
From the original posting
CSQ327R29
The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.
The impact you will have:
- Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
- Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
- Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
- Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
- Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
- 7-10 years running a Professional Services line of business.
- 10+ years in senior customer-facing roles with a mix of influencing and execution.
- Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
- Strong knowledge of Databricks architecture, competitors, and migration benefits.
- Proven track record of managing large-scale program plans and service delivery.
- Ability to travel up to 25-50% as required.
Standard company text repeated across Databricks's postings is omitted here.