Join Dialpad as a Senior SDET to build scalable test frameworks and ensure quality for AI-driven customer engagement solutions.
Posted by employer 5 months ago
First seen on Joblaze 13 hours ago
Last verified on the company career page 13 hours ago
Skills & Technologies
What you'll build
- Plan and implement functional, regression, and end-to-end tests
- Develop, execute, and analyze test runs for microservices
- Own the test strategy for AI Contact Center systems
- Provide detailed failure analysis
- Mentor other engineers
Must have
- 6+ years of relevant software development experience
- Strong programming expertise in Python or Java
- Strong experience designing and building scalable test automation frameworks
- Prior experience applying different testing methodologies
Nice to have
- Extensive use of AI coding agents for test generation
- Deep familiarity with cloud technologies
- Experience injecting tests in CI pipelines
AI in the day-to-day
Leverage agentic coding tools to generate test cases and build test software.
Requirements
- Experience
- 6+ years
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Software Developer in Test at Dialpad, the individual is responsible for developing and implementing comprehensive testing strategies for AI-driven features, ensuring they meet enterprise-grade standards. Key skills include strong programming expertise in languages like Python or Java, along with experience in building scalable test automation frameworks and utilizing AI coding tools. This position is suited for seasoned professionals with a background in software development and testing methodologies, particularly those who thrive in collaborative environments.
Joblaze insights
- Listed today — first seen on Joblaze September 23, 2026. Last confirmed on Dialpad's careers page September 23, 2026.
- This exact title is also open at 1 other location at Dialpad: Kitchener, Canada.
- Starts above 35% of 31 comparable senior qa roles we track (median $135,000 across 24 companies).
Quick facts
- What's the salary range?
- Dialpad lists CAD 150,500–CAD 175,250 for this role.
- How much experience is required?
- At least 6 years of relevant experience for this Sr. SDET role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: GitHub, Google Cloud Platform, Java, Jira, Kubernetes, Pytest.
- What seniority level is this role?
- Dialpad targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Sr. SDET role at Dialpad.
From the original posting
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
About the team
Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-functionally and across projects, collaborating closely with developers and product managers to ensure every customer interaction is smooth, responsive, and delightful.
Your role
As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own quality for products and features end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.
What you’ll do
- Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels
- Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios
- Own the test strategy for Dialpad’s latest AI Contact Center systems such as AI Routing, Digital Agent workflows, and Agentic Analytics
- Leverage agentic coding tools to generate test cases and build test software
- Provide detailed failure analysis to facilitate speedy product and test fixes
- Define the KPIs that matter and communicate results across teams and business stakeholders
- Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins
- Write reliable, maintainable code and find creative, scalable solutions to hard problems
- Mentor other engineers while staying on top of test and software development best practices
What you’ll bring
- Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
- Strong programming expertise in any top language, such as Python or Java
- Strong experience designing and building scalable test automation frameworks
- Extensive use of AI coding agents for test generation and optimization
- Polished written and verbal communication skills in English
- Comfortable communicating cross-functionally and with teams in different geographies
- Prior experience applying different testing methodologies, including functional, integration, load, and performance testing
- Deep familiarity with cloud technologies, including the testing of REST services
- Experience injecting tests in CI pipelines
- Proficiency in AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, or validating enterprise-scale data infrastructure is helpful
Technologies we use
- Google Cloud Platform (GCP) including Cloud Run (GCR), Kubernetes (GKE, k8s) and Compute Engine (GCE)
- Python, Javascript, Go, Vue, GitHub, Qase, Jira
- Pytest, Playright, REST Assured, Selenium
For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Dialpad
Standard company text repeated across Dialpad's postings is omitted here.