Join Coinbase as a Staff Product Designer to shape the future of customer support in a remote-first environment.
AI in the day-to-day
Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews.
Requirements
- Experience
- 7+ years
Benefits
Joblaze summary
In this role, the Staff Product Designer at Coinbase will lead the design efforts for an AI-driven customer support platform, focusing on enhancing user experiences across various support channels. The position requires extensive experience in product design, particularly in support and conversational interfaces, along with proficiency in tools like Figma. Ideal candidates will have a strong background in cross-functional collaboration and a proven ability to manage complex design projects autonomously. As the founding design hire for the Customer Experience and Engagement team, this role offers a unique opportunity to shape the future of customer support in fintech.
Joblaze insights
- Listed today on Joblaze — tracked directly from Coinbase's career page.
- Coinbase has 139 other open roles including Concierge Specialist IV, Concierge Specialist IV, Risk & Monitoring Analyst IV.
- 1712 active AI/ML roles on Joblaze right now.
- 119 active Figma roles on Joblaze right now.
- Salary band is above the typical range for Design roles (median ~$167,000).
Quick facts
- Is the Staff Product Designer (Experience & Engagement) role remote?
- It's hybrid — Coinbase expects some on-site time in Remote - USA.
- What's the salary range?
- Coinbase lists $207,485–$244,100 for this role.
- How much experience is required?
- At least 7 years of relevant experience for this Staff Product Designer (Experience & Engagement) role.
- Where is the role based?
- Coinbase is hiring for this position in Remote - USA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Figma, AI/ML.
- What seniority level is this role?
- Coinbase targets staff-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Staff Product Designer (Experience & Engagement) role at Coinbase.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
You'll join the Customer Experience and Engagement product team as its founding design hire, owning end-to-end design across Coinbase's AI-first customer support platform. The team builds the Help Center, Chatbot, Voicebot, and the premium Concierge support experience embedded inside the Coinbase app, with a mission to automate 90%+ of customer interactions by EOY 2026 while delivering the highest-quality support experience in fintech. You'll define the design vision across this full product surface and shape how millions of customers get help, driving measurable impact on automation quality, customer satisfaction, and Concierge revenue.
What you’ll do:
- Own end-to-end design vision and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience.
- Drive MVP and future-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces.
- Lead design for Concierge, Coinbase's premium support product, translating a $50M+ revenue goal into a high-touch, differentiated in-app experience.
- Partner with Product, Engineering, and CX Operations to ground design decisions in real support data, automation performance metrics, and customer satisfaction signals.
- Shape a reusable design system pattern library for AI-powered support, collaborating with the Coinbase Design System team to ensure consistency across Help Center, Chatbot, and Voicebot.
- Build direct relationships with customers and support agents to generate insights that influence how Coinbase delivers world-class support at scale.
Required skills & experience:
- 7+ years of Product Design experience with meaningful work on support, service, conversational UI, or AI-powered interfaces.
- Track record of shipping end-to-end product design across both customer-facing and operator-facing (agent/internal tooling) surfaces within cross-functional teams.
- Demonstrated ability to work autonomously across a complex, multi-surface product ecosystem, from early concept through production launch.
- Mastery of visual design, interaction design, and conversation flow design, with fluency in Figma and modern prototyping tools.
- Strong cross-functional communication and stakeholder management across engineering, product, operations, and executive audiences.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Position ID: P77404
#LI-Remote
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.