Join Kong's Technical Support Engineering team to resolve complex issues and influence product development while collaborating with customers.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Resolve complex technical issues
- Create knowledge articles
- Provide real-time feedback to engineering
- Collaborate with customer-facing teams
- Participate in innovation within the support team
Must have
- Strong foundation in API management
- Experience implementing secure authentication
- Expertise with cloud infrastructure
- Operational knowledge of Git/GitHub
- 5+ years in a customer-facing technical role
AI in the day-to-day
Ability to utilize AI tools (Claude, Gemini, etc.) to streamline technical workflows and diagnostics.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Staff Technical Support Engineer at Kong focuses on resolving complex technical issues for customers using the company's API and AI Gateway solutions. This role requires a strong background in API management, cloud infrastructure, and modern application architectures, along with experience in customer-facing technical roles. Ideal candidates will have over five years of experience and a collaborative mindset, as they will work closely with engineering and product teams to enhance customer satisfaction and product performance.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze September 24, 2026. Last confirmed on Kong's careers page September 26, 2026.
- Kubernetes appears in 4.1% of 219 comparable staff other roles in United States; GitHub appears in 0.5% of 219 comparable staff other roles in United States.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Staff Technical Support Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: API, AWS, Azure, CI/CD, Docker, GCP.
- What seniority level is this role?
- Kong targets staff-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Staff Technical Support Engineer role at Kong.
From the original posting
About the Role:
Join Kong's fast-paced Technical Support Engineering (TSE) team to resolve complex, mission-critical issues across production and pre-production environments. In this role, engineer-to-engineer collaboration drives success as you champion the customer's voice, directly influencing our product and engineering roadmaps. Expect high-impact work, genuine ownership, and the opportunity to build lasting relationships with customers and partners while mastering cutting-edge technologies.
What You'll Do:
Working with top developers from around the world; helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions
Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment
Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
Work closely with engineering and product by providing real-time feedback about product performance and customer needs
Collaborate closely with other customer-facing teams, including Education, Technical Account Managers, CSMs, and PS for customer issues
Participate in bringing innovation within the support team, the company, and our customers by looking for better ways to do the work we do, improve the tools we use, and improve the way we raise the bar on the service we deliver to our Global 5000 customers
Provide technical mentorship to other team members and participate in any ad hoc projects
What You’ll Bring:
Strong foundation in API management, HTTP protocols, and modern application architectures
Experience implementing secure authentication and authorization flows (e.g., OpenID Connect, OAuth)
Expertise with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes, Serverless)
Operational knowledge of Git/GitHub versioning, change control, and CI/CD workflows
Ability to utilize AI tools (Claude, Gemini, etc.) to streamline technical workflows and diagnostics
5+ years in a high-touch, customer-facing technical role (e.g., Support Engineering, Solutions Architecture, or Technical Account Management)
#LI-MP1
Standard company text repeated across Kong's postings is omitted here.