Starlink Communications Manager (Consumer Lifecycle)
Manage post-purchase email programs for Starlink customers to drive upsell and engagement.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 19 hours ago
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
The Starlink Communications Manager focuses on developing and executing post-purchase email strategies aimed at enhancing customer engagement and driving revenue growth through upselling and product upgrades. This role requires expertise in lifecycle marketing, with a strong emphasis on data-driven decision-making and customer communication skills. Ideal candidates will have significant experience in consumer technology or subscription services, along with a proven track record of managing successful marketing programs. SpaceX's innovative environment offers a unique opportunity to contribute to a groundbreaking mission.
Joblaze insights
- Listed 8 days ago on Joblaze — tracked directly from SpaceX's career page.
- SpaceX has 2449 other open roles including Avionics Systems Engineer (Starship), Battery Engineer (Falcon & Dragon), Avionics Wire Harness Technician (Starship).
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
Quick facts
- What's the salary range?
- SpaceX lists $120,000–$170,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Starlink Communications Manager (Consumer Lifecycle) role.
- What seniority level is this role?
- SpaceX targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Starlink Communications Manager (Consumer Lifecycle) role at SpaceX.
From the original posting
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK COMMUNICATIONS MANAGER (CONSUMER LIFECYCLE)
Starlink Consumer Communications is hiring a Communications Manager to run post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals.
RESPONSIBILITIES:
- Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
- Use targeting, testing, and reporting to improve conversion and scale those programs over time
- Support launches of new offers and products as they become available, with a focus on attach, upgrade, and expansion
- Report on conversion, revenue, and related metrics
- Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches
BASIC QUALIFICATIONS:
- Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
- 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes
PREFERRED SKILLS AND EXPERIENCE:
- Hands-on experience building automated, trigger-based lifecycle emails: targeting, cadence, A/B testing, and reporting
- Demonstrated ability to write customer-facing copy
- Comfort owning experiment design and commercial metrics (conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost)
- Subscription or consumer-technology experience
- Comfort with data used to target and measure email programs
- Experience working with legal, product, and operations partners
ADDITIONAL REQUIREMENTS:
- Available to work extended hours and/or weekends as needed
- Willingness to travel as needed
COMPENSATION AND BENEFITS:
Pay Range:
Level 3: $120,000.00 - $170,000.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.