Join SpaceX as a Starlink Customer Success Specialist to manage activations and billing for high-speed internet services.
Posted by employer 1 day ago
First seen on Joblaze 20 hours ago
Last verified on the company career page 20 hours ago
What you'll build
- Review assigned orders prior to system entry
- Set up customer accounts for service activation
- Track shipments and activation dates
- Maintain current systems and trackers
- Own past-due balances and unapplied cash
Must have
- Bachelor’s degree
- 2+ years of professional experience in operations, customer support, or process coordination
Nice to have
- Handled a high volume of orders or tickets without creating avoidable errors
- Improved a process or tracker other people actually used
- Experience with Excel, Salesforce, Smartsheet, or similar tools
- Built lightweight ops automations or reporting
- Used an AI coding tool to build something real
Practical constraints
- Willing to work across time zones
AI in the day-to-day
Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real.
Requirements
- Experience
- 2+ years
- Education
- Bachelor's degree
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation, work arrangement.
Joblaze summary
In the role of Starlink Customer Success Specialist, the individual is responsible for managing the activation and billing processes for new customer accounts, ensuring that orders are accurately processed and tracked. Key skills include proficiency in tools like Excel and Salesforce, as well as a strong attention to detail to handle high volumes of orders without errors. This entry-level position is well-suited for candidates with a background in operations or customer support, particularly those who thrive in fast-paced environments and can communicate effectively across teams.
Joblaze insights
- Listed today on Joblaze — tracked directly from SpaceX's career page.
- SpaceX has 2486 other open roles including Commercial Counsel, Commercial Counsel, Construction Project Engineer (MEP).
Quick facts
- How much experience is required?
- At least 2 years of relevant experience for this Starlink Customer Success Specialist role.
- What seniority level is this role?
- SpaceX targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Starlink Customer Success Specialist role at SpaceX.
From the original posting
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK CUSTOMER SUCCESS SPECIALIST
Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Managers own the customer relationship and the revenue growth plan. Customer Success Specialists own activations and billing, from a signed contract order to a working account.
This is an entry-level individual contributor role. You will not own a book of customers. The ideal candidate is organized, accurate when volume is high, communicates clearly, and treats getting an order live and billed correctly as their personal responsibility.
RESPONSIBILITIES:
- Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
- Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
- Track shipments and activation dates; proactively flag delays or potential payment slips
- Maintain current systems and trackers so status, risks, and pending items are clearly visible and actionable for the team
- Own past-due balances and unapplied cash on assigned work until fully reconciled
- Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
- Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
- Identify and improve inefficient process steps so subsequent orders are easier to execute
BASIC QUALIFICATIONS:
- Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
PREFERRED SKILLS AND EXPERIENCE:
- Handled a high volume of orders or tickets without creating avoidable errors
- Communicates clearly and raises problems early, with a dollar amount and a next step
- Improved a process or tracker other people actually used
- Experience with Excel, Salesforce, Smartsheet, or similar tools
- Built lightweight ops automations or reporting in the tools the team already uses (spreadsheets, Salesforce, Smartsheet, etc.) so other people stopped doing the work manually
- Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real, like a script, tracker, or workflow, not just chat answers
ADDITIONAL REQUIREMENTS:
- Willing to work across time zones when a customer shipment, activation, or billing date requires
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.