Join Middesk as a Support Associate to enhance customer experience and support product usage in a collaborative environment.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 21 hours ago
What you'll build
- Become an expert in our products
- Handle customer questions from start to finish
- Leverage email, video conferencing and phone calls for support
- Contribute to documentation
- Work cross-functionally with EPD and GTM teams
Must have
- Bachelor’s Degree or equivalent work experience
- Flexibility with changing job duties
- Time management and prioritization skills
- Proactive communication skills
- Excellent research, critical thinking, and customer service skills
Practical constraints
- Onsite in SF or NYC office five days per week
- Working PST hours (11am EST – 7pm EST)
Requirements
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
In the role of Support Associate at Middesk, the individual will engage directly with customers to address inquiries and resolve issues, ensuring they derive maximum value from the company's products. Key skills include strong communication, critical thinking, and a proactive approach to problem-solving, with a focus on customer service excellence. This position is well-suited for someone with a bachelor's degree or equivalent experience, who thrives in a collaborative environment and can adapt to evolving responsibilities. The role emphasizes in-person teamwork, reflecting Middesk's commitment to building strong internal connections.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 1, 2026. Last confirmed on Middesk's careers page October 3, 2026.
Quick facts
- Is the Support Associate role remote?
- No — this is an on-site role in San Francisco.
- Where is the role based?
- Middesk is hiring for this position in San Francisco.
- What seniority level is this role?
- Middesk targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Support Associate role at Middesk.
From the original posting
The Role:
As part of Middesk’s Customer Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise. Your contributions will have a direct impact on how our customers use the Middesk product.
We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations. As a support associate, you’ll form a critical piece of our support experience and have the opportunity to help us in continually developing a product that our customers love by supporting our customers daily, listening to their feedback and being a voice for our customers internally.
For this role, there is an expectation of being onsite in our SF or NYC office five days per week, working PST hours (11am EST – 7pm EST). That said, we offer some flexibility — while maintaining alignment with PST, team members are not required to stay in the office past 5pm EST. Candidates should be within a commutable distance, as we value in-person collaboration and building strong team connections.
What You'll Do:
Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues
Handle customer questions from start to finish autonomously
Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support
Contribute to documentation, internally about our products and externally for our customers
Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures
What We’re Looking For:
Bachelor’s Degree or equivalent work experience
Flexibility with changing job duties and responsibilities
Time management and prioritization skills
Proactive communication skills and ability to manage up across multiple time zones
Excellent research, critical thinking, and customer service skills
Process and solution orientation with a high attention to detail and comfort with making decisions with available resources
Standard company text repeated across Middesk's postings is omitted here.