Support Engineer
Join SingleStore as a Support Engineer to resolve complex database issues for enterprise customers.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Provide email and live technical support to enterprise customers
- Identify and reproduce product issues
- Collaborate closely with software developers and sales engineers
- Streamline and improve Support and Engineering processes
- Ensure customers have a positive support experience
Must have
- 4+ years of advanced customer-facing technical support experience
- Experience with MySQL or MySQL-like databases
- Solid sysadmin/QA/Testing skill set
- Experience with a scripting or coding language
- Familiarity with distributed systems and AWS/GCP
- Strong written and verbal English communication skills
Nice to have
- Familiarity with Kubernetes
- Past Testing/QA experience
- Ability to analyze performance bottlenecks
- Experience with feature requests
- Knowledge of SQL Query Optimization
Practical constraints
- Monday to Friday
- US West Coast hours (09:00 AM - 06:00 PM PST)
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the Support Engineer role at SingleStore, the individual will tackle complex technical issues for enterprise customers, focusing on database internals and SQL query behavior. Proficiency in MySQL or similar databases, along with strong sysadmin and scripting skills, is essential for diagnosing and resolving problems effectively. This position is suited for someone with over four years of advanced technical support experience, particularly in environments involving distributed systems and cloud services. The role emphasizes collaboration across various teams to enhance customer support and operational processes.
Joblaze insights
Quick facts
- How much experience is required?
- At least 4 years of relevant experience for this Support Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, GCP, Go, Kubernetes, Linux, MySQL.
- What seniority level is this role?
- SingleStore targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Support Engineer role at SingleStore.
From the original posting
Our customers are at the forefront of some of the most interesting data in the world, using SingleStore to push the boundaries every day. To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontlines of critical customer issues.
This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host-related configurations, and diagnose SQL query behavior, all in the name of resolving complex database issues. Our Support Engineers are constantly learning a wide range of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular basis.
To accurately identify the source and solution of an issue, this team will take the time to learn about the customer’s business and systems while helping to improve their fundamental SingleStore and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools outside of SingleStore while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc.
Required Hours:
- Monday to Friday
US West Coast (09:00 AM - 06:00 PM PST)
- Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
- Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
- Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
- Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
- Ensure customers have a positive support experience during every interaction.
- 4+ years of advanced customer-facing technical support experience.
- Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
- A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files. Familiarity with Kubernetes and past Testing/QA experience.
- Experience with a scripting or coding language. Whether it’s Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base.
- Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.
- Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users.
About us:
SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
COG00072
Standard company text repeated across SingleStore's postings is omitted here.