Join Ketryx as a part-time Tech Support Engineer to ensure technology supports growth in healthcare innovation.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Ketryx is at the forefront of helping teams incorporate AI/ML into medical software.
Not disclosed in this posting: seniority, years of experience, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the part-time role of Tech Support Engineer at Ketryx, the individual will provide essential IT support for the company's operations in Vienna and Boston, managing device provisioning and troubleshooting across various platforms. Key skills include familiarity with Google Workspace, macOS, and ticketing systems, along with strong communication abilities to assist non-technical users. This position is ideal for someone with a proactive mindset and a passion for technology, particularly in a fast-paced environment focused on healthcare innovation. Ketryx's mission to enhance medical software safety and reliability underscores the importance of this role.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Ketryx's career page.
- Ketryx has 11 other open roles including Delivery and Success Associate - Enterprise, Product Manager , Delivery and Success Associate.
- 434 active bash roles on Joblaze right now.
- 304 active Jira roles on Joblaze right now.
- 271 active Google Workspace roles on Joblaze right now.
- Typical bash salary we track runs $108,750–$165,000 (median $137,460, across 216 roles). See bash salary trends
Quick facts
- What's the salary for this Tech Support Engineer - Part-time role?
- Ketryx lists a starting salary of €2,547.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Google Workspace, Jira, PowerShell, ServiceNow, Zendesk, bash.
- Is this full-time or contract?
- Part-time for this Tech Support Engineer - Part-time role at Ketryx.
From the original posting
Job Title: Tech Support Engineer
Employment Status: Part-time (~10 hours/week)
Location: 1060, Vienna, Austria
Compensation: The minimum gross monthly salary for this position, according to the applicable collective agreement, is €2,547 gross per month on a full-time basis and will be calculated based on the actual monthly working hours.
*final compensation dependent on related experience level
About Ketryx:
Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years.
Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.
Since launch, Ketryx already touches the lives of 100M patients and powers all of the world's top five medical device manufacturers. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.
Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it's regulated, it's because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation.
About the Role:
At Ketryx, we’re on a mission to help medical software teams build secure, reliable applications that make a real difference in people’s lives. We give them the tools to automate the tough parts of compliance and quality so they can focus on what matters most: creating life-saving products with confidence.
We're looking for a Part-time Tech Support Engineer to join our team. In this role, you'll be at the core of ensuring our technology supports our growth. You'll be key in supporting operations for a scale-up with two international offices (Boston (US), Vienna (AT)) and a team of 100+ talented professionals.
Your work will have a direct impact on the future of healthcare technology.
About You:
You’re passionate about software and making a real impact. You’re curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative. You’re comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end. Above all, you’re excited about using technology to improve patient outcomes.
Ideally you will be currently located in Vienna or able to relocate quickly. Unfortunately, we are unable to provide visa sponsorship for this position in Austria to candidates who do not already have a valid work permit.
What You'll Do
- Serve as primary IT support contact for Boston and Vienna offices
- Prioritize and manage multiple requests
- Handle device provisioning and user lifecycle management (onboarding/offboarding)
- Ensure reliable operation of Google Workspace and macOS environments across the company
- Monitor performance and troubleshoot issues across company devices
- Own Ketryx internal IT support channel
- Support security & compliance initiatives
Preferred Skills:
- Understanding of Google Workspace, Microsoft Office, and macOS
- Understanding of identity management/SSO systems
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Clear communication skills with non-technical users
- Documentation skills for creating user guides and procedures
- Understanding of networks, security, and device management
- Fluency in English
Additional Skills:
- Experience with Mobile Device Management (MDM)
- Experience with backup and recovery procedures
- Basic scripting (PowerShell, Bash) for automation tasks
- Patience when explaining complex concepts
- Problem-solving and analytical thinking
- Proactive approach to identifying potential issues
Our Tech Stack
- Frontend: TypeScript, React, Next.js, Tailwind
- Backend: PostgreSQL, Redis, GraphQL, Prisma
- Testing: Vitest, Playwright, Cucumber
- Infrastructure: AWS (e.g. S3, RDS, ECS), Datadog
- Collaboration: Slack, GitHub, Figma, Jira, Confluence
What We Offer
- Competitive compensation
- Generous stock options possible
- Work in an exciting field with a positive impact on the world
- Opportunity to learn and grow as part of a global team
- Generous PTO for full-time
Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances
Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.
Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!