Is the Techline Operator role remote?

Yes — Flock Safety lists this as a fully remote position.

What's the salary range?

Flock Safety lists $55,000–$65,000 for this role.

What's the tech stack?

Joblaze extracted these technologies from the posting: Salesforce, chat-based support, technical troubleshooting.

What seniority level is this role?

Flock Safety targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Techline Operator role at Flock Safety.

Techline Operator at Flock Safety

Joblaze summary

In the role of Techline Operator at Flock Safety, the individual will provide real-time technical support to field technicians and contractors, ensuring smooth operations during hardware and network installations. Key skills include strong technical troubleshooting, proficiency with Salesforce, and the ability to manage multiple support cases simultaneously. This position is suited for someone with experience in remote technical support, particularly in fast-paced environments. The role emphasizes collaboration across teams to resolve complex issues efficiently.

Joblaze insights

Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Flock Safety's careers page October 23, 2026.
Salary band is below the typical range for comparable tech roles (median ~$129,800).
Starts above 6% of 33 comparable mid other roles in United States that list Salesforce we track (median $110,000 across 26 companies). See Salesforce salary trends
Salesforce appears in 1.7% of 3221 comparable mid other roles in United States.

Quick facts

Is the Techline Operator role remote?: Yes — Flock Safety lists this as a fully remote position.
What's the salary range?: Flock Safety lists $55,000–$65,000 for this role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Salesforce, chat-based support, technical troubleshooting.
What seniority level is this role?: Flock Safety targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Techline Operator role at Flock Safety.

From the original posting

The Problem

As Flock expands deployment across field sites, providing real-time technical guidance and maintaining work order accuracy keeps field service operations running smoothly. Technicians and third-party contractors need rapid troubleshooting support to resolve hardware, camera, and network issues on-site without delaying installations. You will own live technical support and work order quality checking, ensuring field teams have the answers and standards needed to execute cleanly.

What You'll Own

Deliver real-time, chat-based technical troubleshooting support to field technicians and third-party contractors across live hardware, camera, network connectivity, and application issues.
Audit and review newly generated work orders for accuracy, completeness, and adherence to updated field operational standards.
Conduct investigative research into recurring or complex technical issues to determine root causes and guide field teams toward resolution.
Manage high-volume, concurrent support cases using Salesforce, internal queue tools, and knowledge management systems.
Partner cross-functionally across operations and field teams to clarify work order requirements and resolve technical escalations efficiently.

What This Role is Not

This isn't an entry-level validation or basic data entry job, you are expected to independently investigate complex technical issues, troubleshoot devices, and manage quality standards.
This isn't a phone-based call center role, primary support is delivered asynchronously and synchronously through chat channels and operational tools.
This isn't a field installation position, you will support field technicians remotely rather than traveling to physical sites for hands-on digging or mounting.

What You Bring

Strong computer literacy and technical troubleshooting capability, with demonstrated experience delivering chat-based technical support in a remote setting.
Ability to multitask across live support cases, work order queues, and documentation systems in a fast-paced environment.
Clear written communication skills to articulate technical guidance, document case details, and collaborate across teams.
Proficiency navigating web applications, software workflow tools, and Salesforce.
Familiarity with cameras, network connectivity, or product hardware is a plus.

Compensation

In this role, you'll receive a starting salary between $55,00 and $65,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.

#ZR

Standard company text repeated across Flock Safety's postings is omitted here.