Join Twilio as a Technical Account Manager to provide technical support and guidance to strategic customers in a remote-first environment.
Posted by employer 1 day ago
First seen on Joblaze 2 hours ago
Last verified on the company career page 2 hours ago
Skills & Technologies
What you'll build
- Collaborate with customers’ developers to troubleshoot Twilio helper libraries
- Provide customer feedback to Twilio’s Product and Engineering teams
- Analyze customer trends and report observations to management
- Work collaboratively with teammates via Slack
- Deliver proactive guidance to customers
Must have
- 4+ years of proven experience
- Twilio Messaging and or Voice experience
- Good knowledge of RESTful technology
- Skilled in solving network connectivity issues
- Comfortable in working with customers’ developers
Nice to have
- Development experience in JavaScript
- Twilio Messaging certification
- Twilio Voice Certification
- Twilio Email Certification
Practical constraints
- May be required to travel occasionally for in-person meetings
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Technical Account Manager at Twilio serves as the primary technical support contact for strategic customers, focusing on resolving complex issues and providing proactive guidance. This role requires expertise in Twilio's messaging and voice technologies, along with a solid understanding of RESTful APIs and network connectivity. Ideal candidates will have at least four years of relevant experience and a collaborative mindset, as they will work closely with customers' developers and internal teams to enhance the customer experience. Twilio's remote-first culture fosters a diverse and inclusive environment, encouraging innovative problem-solving.
Joblaze insights
- Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Twilio's careers page October 23, 2026.
Quick facts
- Is the Technical Account Manager role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- At least 4 years of relevant experience for this Technical Account Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, JavaScript, RESTful, SIP, SSL, TCP.
- What seniority level is this role?
- Twilio targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as our next Technical Account Manager 3
About the job
This position is needed to be the designated technical support engineering contact for our strategic customers. As a designated technical contact you will work with our customers to resolve complex technical problems. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide valuable contributions through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.
Responsibilities
In this role, you’ll:
- Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
- Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
- Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences
- Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
- Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role
*Required:
- 4+ years of proven experience
- Twilio Messaging and or Voice experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
Desired:
- Development experience in Javascript, VOIP / SIP Applications, WebRTC
- Twilio Messaging certification
- Twilio Voice Certification
- Twilio Email Certification
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Twilio thinks big. Do you?
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.Standard company text repeated across Twilio's postings is omitted here.