Own the technical success of reseller and partner portfolios while collaborating with various teams in a remote-first environment.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Own the technical operating rhythm for a portfolio of accounts
- Partner with Account Executives to define and track customer work
- Build reusable partner-facing and FI-facing enablement materials
- Run customer status calls and internal planning conversations
- Escalate technical, support, scope, and timeline risks
Must have
- Excellent verbal and written communication skills
- Experience in technical account management or similar role
- Strong project and stakeholder management
- Strong operational instincts
Nice to have
- Fintech or financial institution experience
- Experience with planning and automation tools
- Some experience writing or reviewing code
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
The Technical Account Manager at Atomic is responsible for ensuring the technical success of a portfolio of reseller and partner accounts, engaging with various teams to maintain clear communication and project timelines. This role requires a blend of strong customer-facing skills and technical knowledge, particularly in areas like APIs and software integrations. Ideal candidates will have experience in technical account management or similar roles, with a focus on operational efficiency and stakeholder management. Atomic emphasizes collaboration across teams to drive improvements and address recurring issues.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Atomic's career page.
- Atomic has 1 other open role including Automation Engineer.
- 2273 active SQL roles on Joblaze right now.
- 488 active APIs roles on Joblaze right now.
- 73 active JSON roles on Joblaze right now.
- Typical SQL salary we track runs $115,200–$184,250 (median $150,100, across 1124 roles). See SQL salary trends
Quick facts
- Is the Technical Account Manager role remote?
- Yes — Atomic lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, JSON, Postman, SQL, webhooks.
- What seniority level is this role?
- Atomic targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager role at Atomic.
From the original posting
The Role
Atomic is seeking a Technical Account Manager to own the ongoing technical success of our reseller and partner portfolio. You'll work with financial institution customers, Account Executives, Implementation, Support, Product, and Engineering to keep work clear, scoped, technically healthy, and moving toward successful outcomes.
This role requires strong customer-facing communication, technical curiosity, project management rigor, and the ability to translate customer needs into clear next steps. You'll spend time listening to customers and building a relationship. You'll own the communication cycle, taking time to thoroughly understand issues and requests, escalating them to the right internal partners, and finally communicating resolution and next steps to customers.
What You'll Do
Own the technical operating rhythm for a portfolio of accounts.
Partner with Account Executives to define, scope, and track customer work and future opportunities.
Coordinate across partner teams, FI customers, and Atomic internal teams so ownership, next steps, risks, and timelines stay clear.
Build reusable partner-facing and FI-facing enablement materials: welcome packets, onboarding templates, one-pagers, and support guides.
Spot recurring integration issues, support patterns, and product/process gaps; turn them into durable improvements.
Run customer status calls and internal planning conversations with the right attendees and a clear decision/action trail.
Escalate technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward.
About You
Excellent verbal and written communication skills for understanding customer issues, asking questions, and providing updates and explanations.
Experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role.
Strong project and stakeholder management across multiple accounts or workstreams.
Strong operational instincts: owners, timelines, risks, decisions, and systems of record stay clean.
Curious about partner and customer businesses, not just tickets or tasks.
Able to spot repeated patterns and turn them into scalable process or documentation.
Interest in technical topics and driven to understand the nuts-and-bolts of software integrations.
Nice To Haves
Fintech, financial institution, embedded finance, or regulated-customer experience.
APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling.
Experience with planning and automation tools like Pylon and Linear.
Some experience writing or reviewing code, and writing technical documentation.
Compensation
Benefits And Perks
Medical, dental, vision, and 401(k).
Equity through stock options.
Remote-first workplace.
Unlimited PTO, 10 company-paid holidays, and office closure between Christmas and New Year.
Continuing education.
Paid parental leave.