Join Gong as a Technical Account Specialist to provide technical advisory and support for customers in a dynamic, growth-focused environment.
Posted by employer 1 day ago
First seen on Joblaze 9 hours ago
Last verified on the company career page 9 hours ago
What you'll build
- Serve as a technical advisor for customers
- Lead scoped technical advisory engagements
- Translate complex technical challenges into customer outcomes
- Own and deliver technical health reviews
- Support customer requests
Must have
- 3–5+ years in a technical customer-facing role
- Strong technical acumen and curiosity
- Excellent communication and customer engagement skills
- Experience working with enterprise customers
- Proven ability to quickly build credibility and trust
Nice to have
- Comfort context-switching across a pooled portfolio of customers
- Ability to strategically leverage AI/LLM tools
AI in the day-to-day
Ability to strategically leverage AI/LLM tools to synthesize technical information.
Requirements
- Experience
- 3–5 years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Account Specialist at Gong, the individual will provide technical advisory services to both Premium and non-Premium customers, addressing complex technical challenges and guiding them through product capabilities and configurations. Key skills include a strong technical background, experience with system architecture and APIs, and the ability to communicate effectively with diverse stakeholders. This position is suited for professionals with 3-5 years in a technical customer-facing role, who thrive in fast-paced environments and can manage multiple customer engagements simultaneously. The role emphasizes collaboration across teams, making it integral to Gong's missio
Joblaze insights
- Listed today — first seen on Joblaze October 1, 2026. Last confirmed on Gong's careers page October 1, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Starts above 27% of 1275 comparable mid other roles in United States we track (median $105,000 across 179 companies).
Quick facts
- Is the Technical Account Specialist role remote?
- It's hybrid — Gong expects some on-site time in Austin, United States.
- What's the salary range?
- Gong lists $99,000–$132,000 for this role.
- How much experience is required?
- 3–5 years of relevant experience for this Technical Account Specialist role.
- Where is the role based?
- Gong is hiring for this position in Austin, United States.
- What seniority level is this role?
- Gong targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Specialist role at Gong.
From the original posting
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.
Gong is investing in a world-class Premium Support experience, and the Technical Account Specialist (TAS) team is a core extension of that mission. This is not your typical support role. TASs are technical experts with the customer acumen and systems thinking needed to guide customers — Premium and non-Premium alike — through complex, high-impact technical scenarios.
Unlike a traditional TAM, this role is pooled and temporary rather than dedicated — but the impact is just as strategic. You'll work across customers, products, and functions to deliver technical insights, provide consultative best-practice guidance, and act as the connective tissue between Gong's customers and our Product and R&D teams.
WHAT YOU'LL DO
- Serve as a technical advisor for both Premium and non-Premium customers, delivering consultative best-practice guidance on product capabilities, integration health, and configuration — engaging on a temporary, ad-hoc basis rather than owning an ongoing book of business.
- Lead scoped, time-bound technical advisory engagements from discovery through closure: clarifying the customer's objective, gathering relevant examples, aligning stakeholders, documenting recommendations, and confirming outcomes.
- Translate complex technical challenges into customer outcomes by identifying adoption blockers, recommending configuration changes or workarounds, and helping customers optimize high-impact workflows.
- Partner cross-functionally with Customer Success (known as RAs, Revenue Architects, at Gong), Professional Services, Product, and R&D — using sound judgment to distinguish technical advisory needs from break-fix issues, product gaps, and Professional Service-scoped engagements.
- Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.
- Build and share reusable technical knowledge by documenting patterns, surfacing product and documentation gaps, and contributing to playbooks, enablement, and internal technical guidance.
- Support customer requests such as security questionnaires, custom development updates, and 3rd-party integration guidance.
WHAT YOU BRING
- 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
- Strong technical acumen and curiosity — able to understand system architecture, APIs, integrations, and troubleshooting workflows
- Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
- Experience working with enterprise customers and cross-functional teams (especially Product, Engineering, Customer Success, and Professional Services)
- Proven ability to quickly build credibility and trust with customers without the benefit of an ongoing, dedicated relationship
- Comfort context-switching across a pooled portfolio of customers and shifting priorities, rather than managing a fixed book of business
- Ability to strategically leverage AI/LLM tools to synthesize technical information, accelerate health reviews, and produce clear customer-facing insights at pace
- Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
- Comfort operating in a fast-paced, high-growth environment — with a bias for clarity, ownership, and collaboration
The annual salary hiring range for this position is $99,000 - $132,000 USD.
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