Is the Technical Customer Success Manager role remote?

It's hybrid — Cloudinary expects some on-site time in United States.

Where is the role based?

Cloudinary is hiring for this position in United States.

What seniority level is this role?

Cloudinary targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Technical Customer Success Manager role at Cloudinary.

Technical Customer Success Manager at Cloudinary

Joblaze summary

In the role of Technical Customer Success Manager at Cloudinary, the individual will engage directly with enterprise clients to ensure they effectively utilize the company's Image, Video, and Digital Asset Management platform. Key skills include a strong technical background and the ability to foster relationships with both technical and business stakeholders. This position is ideal for someone with experience in customer success or technical support who thrives on solving complex challenges and driving product adoption. Cloudinary's collaborative culture emphasizes meaningful impact and growth, making it a dynamic environment for the right candidate.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Cloudinary's career page.
Cloudinary has 20 other open roles including Product Operations Lead, Senior Account Executive (Remote), Growth Hacker / AI Operator — Contract.

Quick facts

Is the Technical Customer Success Manager role remote?: It's hybrid — Cloudinary expects some on-site time in United States.
Where is the role based?: Cloudinary is hiring for this position in United States.
What seniority level is this role?: Cloudinary targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Customer Success Manager role at Cloudinary.

From the original posting

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt Cloudinary's solutions and achieve their business objectives. Working closely with Sales, Support, Professional Services, Product and R&D teams, you will proactively drive product adoption, customer satisfaction, conduct renewals and lead expansion opportunities. This is a customer-facing, individual contributor role suited to someone who enjoys solving technical and business challenges while building long-term customer relationships.

Technical Customer Success Manager

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