Technical Customer Success Manager
Own the post-sale technical relationship with customers, driving success and growth in a fully remote role.
Posted by employer 6 hours ago
First seen on Joblaze 2 hours ago
Last verified on the company career page 2 hours ago
Skills & Technologies
What you'll build
- Lead technical onboarding and adoption
- Run regular cluster health checks and usage reviews
- Own technical escalations end to end
- Translate customer requirements into feedback for Product Management
- Act as the customer's trusted advisor
Must have
- 4+ years in a TAM, technical CSM, or post-sales engineering role
- Working knowledge of distributed systems concepts
- Hands-on familiarity with at least one major cloud provider
- Understanding of networking concepts
- Proven ability to manage technical escalations
Nice to have
- Hands-on Apache Kafka or streaming experience
- Experience with large-scale data platforms
- Observability tooling such as Prometheus and Grafana
- Infrastructure as code (Terraform, Helm)
- Cloud or Kubernetes certifications
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Technical Customer Success Manager at Redpanda, the individual will manage the technical relationship with customers post-sale, ensuring successful onboarding and ongoing deployment health. Key skills include a solid understanding of distributed systems, cloud platforms, and technical escalation management. This position is ideal for someone with over four years of experience in technical customer success or post-sales engineering, particularly in data infrastructure. Redpanda fosters a collaborative environment, emphasizing trust and communication within its fully distributed team.
Joblaze insights
Quick facts
- Is the Technical Customer Success Manager role remote?
- Yes — Redpanda Data lists this as a fully remote position.
- How much experience is required?
- At least 4 years of relevant experience for this Technical Customer Success Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Apache Kafka, Azure, GCP, Grafana, Helm.
- What seniority level is this role?
- Redpanda Data targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Customer Success Manager role at Redpanda Data.
From the original posting
About the Role: Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.
You Will:
Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
Communicate confidently with engineering teams, platform owners, and senior leadership
You Have:
4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences
Ability to break down complex problems into manageable components and drive solutions
Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
Experience working in a fast-moving, 100% distributed team
Nice to Have:
Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
Experience with large-scale data platforms or complex enterprise software implementations
Observability tooling such as Prometheus and Grafana
Infrastructure as code (Terraform, Helm)
Scripting in Python or Bash
Cloud or Kubernetes certifications (AWS, CKA)
SFDC, Metabase, Qlik
Familiarity with MEDDIC or similar sales methodologies
Standard company text repeated across Redpanda Data's postings is omitted here.