Is the Technical Customer Success Manager (TCSM) role remote?

No — this is an on-site role in San Francisco.

How much experience is required?

At least 2 years of relevant experience for this Technical Customer Success Manager (TCSM) role.

Where is the role based?

Browserbase is hiring for this position in San Francisco.

What's the tech stack?

Joblaze extracted these technologies from the posting: APIs, Playwright, Selenium, Stagehand, developer workflows, infrastructure.

What seniority level is this role?

Browserbase targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Technical Customer Success Manager (TCSM) role at Browserbase.

Technical Customer Success Manager (TCSM) at Browserbase

Joblaze summary

The Technical Customer Success Manager at Browserbase is responsible for managing the post-sale lifecycle, ensuring customers effectively implement and expand their use of the platform. This role requires a strong technical background, particularly in APIs and developer workflows, along with a proven ability to foster long-term relationships and drive product adoption. Ideal candidates will have experience in customer success or solutions engineering within a high-growth environment and possess excellent communication skills. Browserbase emphasizes a collaborative culture, making this position suitable for those who thrive in dynamic startup settings.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Browserbase's career page.
Browserbase has 8 other open roles including Sales Engineer, Software Engineer (Dashboard) - New York, Account Executive.
488 active APIs roles on Joblaze right now.
212 active infrastructure roles on Joblaze right now.
68 active Playwright roles on Joblaze right now.
Typical APIs salary we track runs $111,000–$190,000 (median $157,000, across 205 roles). See APIs salary trends

Quick facts

Is the Technical Customer Success Manager (TCSM) role remote?: No — this is an on-site role in San Francisco.
How much experience is required?: At least 2 years of relevant experience for this Technical Customer Success Manager (TCSM) role.
Where is the role based?: Browserbase is hiring for this position in San Francisco.
What's the tech stack?: Joblaze extracted these technologies from the posting: APIs, Playwright, Selenium, Stagehand, developer workflows, infrastructure.
What seniority level is this role?: Browserbase targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Customer Success Manager (TCSM) role at Browserbase.

From the original posting

About Browserbase

Browserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.

We've gone from 0 to Series B in <18 months, crossed $6M in revenue last year, and are continuing to grow fast. Backed by Kleiner Perkins and CRV, our fast-moving team is building on our CEO's founding vision to power the world's best AI tools and help everyone automate the web.

About the Role

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.

You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.

Key Responsibilities

Own the post-sale lifecycle from onboarding through renewal and expansion
Read code, understand architectures, and debug issues alongside our customers
Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
Partner with Product and Engineering to communicate customer needs and feedback
Drive product adoption and identify expansion opportunities
Proactively identify at-risk accounts and build recovery plans
Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
Create customer success processes, documentation, and playbooks that scale
Run quarterly and executive business reviews with technical and business stakeholders
Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
Represent Browserbase in technical conversations and at industry events

Qualifications

Requirements

2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
Track record of driving retention and expansion in a high-growth environment
Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
Excellent communication skills with the ability to speak developer-to-developer

Nice to have

Experience building with web automation and frameworks like Stagehand, Playwright, Selenium
Experience working with developer tools, AI infrastructure, or technical SaaS products
Experience running QBRs or EBRs with executive stakeholders

Why You Should Join Us

Working here means having flexibility and ownership over our brand and product. This is a place to learn a ton, build your brand, and make an impact.

We are fully in office 5 days a week in downtown San Francisco. We have a hard working, collaborative culture, and we’re energized by the prospect of Browserbase powering the largest AI applications.