Lead the technical customer support team at Hercules, an AI app builder, while resolving tickets and building automations.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Build/maintain AI automations to 10x your output.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
The Technical Customer Support Lead at Hercules is responsible for managing a high volume of customer inquiries, resolving issues across various tiers, and collaborating with engineers for complex problems. This role requires strong communication skills and experience in customer support, particularly with billing systems like Stripe, while leveraging AI tools to enhance efficiency. Ideal candidates are seasoned professionals who thrive in fast-paced environments and are committed to delivering exceptional service. Hercules emphasizes a culture of urgency and excellence, making it a fitting opportunity for those eager to contribute to a dynamic team.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Hercules's career page.
- Hercules has 23 other open roles including Customer Operations Lead, Content & Social Lead, Customer Operations Lead.
- 1670 active AI roles on Joblaze right now.
- 47 active Stripe roles on Joblaze right now.
- 26 active Customer Support roles on Joblaze right now.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Pays more than 14% of the 683 salaried AI roles we track (median $160,000). See AI salary trends
Quick facts
- Is the Technical Customer Support Lead role remote?
- It's hybrid — Hercules expects some on-site time in San Francisco.
- What's the salary range?
- Hercules lists $100,000–$250,000 for this role.
- Where is the role based?
- Hercules is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Customer Support, Stripe.
- What seniority level is this role?
- Hercules targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Customer Support Lead role at Hercules.
From the original posting
We are looking for a technical customer support specialist to come lead our support team at Hercules.
Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
You will:
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:
- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe
Nice to haves:
- has coded before (or vibe coded)
- has successfully built AI automations before
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules’ benefits?
Healthcare, vision, and dental
User whatever AI productivity tools you’d like
Take what you need vacation policy
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
$100k-$250k + equity (depends on seniority, equity, and location)