Join Bevi as a Technical Services Specialist to enhance customer experience through expert troubleshooting and support.
Posted by employer 20 hours ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
What you'll build
- Assess existing troubleshooting processes
- Troubleshoot processes related to Bevi machines
- Provide guidance on installations and preventative maintenance
- Support upsell and inbound inquiries
- Help partners with contract questions
Must have
- Ability to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
- Ability to learn and understand hardware and software systems
- Proficiency in utilizing independent judgment and decision making
- Exceptional verbal support skills on the phone
- Strong writing skills
Nice to have
- Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite
AI in the day-to-day
We use AI to help synthesize interview notes and surface themes from feedback.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
The Technical Services Specialist at Bevi is responsible for troubleshooting and diagnosing issues with Bevi machines, ensuring optimal performance for both direct and partner customers. This role requires strong problem-solving skills and familiarity with hardware and software systems, as well as the ability to communicate effectively with customers and internal teams. It is well-suited for individuals with a background in technical support or customer service, particularly those who thrive in fast-paced environments. Bevi's commitment to innovation and sustainability is reflected in its growing team and product development initiatives.
Joblaze insights
- Listed today — first seen on Joblaze September 19, 2026. Last confirmed on Bevi's careers page September 19, 2026.
- This exact title is also open at 5 other locations at Bevi: Dallas, United States, Dallas, United States, Boston, United States, Dallas, Boston.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Starts above 2% of 1247 comparable mid other roles in United States we track (median $106,000 across 183 companies).
Quick facts
- Is the Technical Services Specialist role remote?
- It's hybrid — Bevi expects some on-site time in Boston, United States.
- What's the salary range?
- Bevi lists $55,505–$68,565 for this role.
- Where is the role based?
- Bevi is hiring for this position in Boston, United States.
- What seniority level is this role?
- Bevi targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Services Specialist role at Bevi.
From the original posting
Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.
We are seeking a full time Technical Services Specialist to join our best-in-class Technical Services Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements.
Must be able to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
Your Day to Day
- Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis
- Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance
- Provide guidance on installations and preventative maintenance to improve the customer experience
- Lead troubleshooting efforts for machines via phone and email (training will be provided)
- Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team
- Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams.
- Help partners with contract questions and overall system usage analysis
- Initiate RMAs for parts that will be processed by our Quality Engineers
- Be the voice of the customer to deliver upon our brand promise on customer service
- Answer warranty questions and provide guidance on next steps
- Schedule proactive and reactive service calls around the country
- Identify areas of opportunity for our customers. Some examples may include
- Flavor changes
- Proper maintenance tips to prevent future issues
- Better service processes
- New product additions
- Competitive presence
Requirements
- Ability to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
- Ability to learn and understand hardware and software systems in order to troubleshoot effectively
- Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers
- Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements
- Ensure Bevi's customers receive industry defining technical support
- Great attitude and willingness to go above and beyond for an exceptional customer experience
- Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput
- Move with urgency to solve problems for our customers
- Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus
#LI-CK1
#LI-HYBRID
At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles:
Benefits:
Standard company text repeated across Bevi's postings is omitted here.