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Technical Support Analyst

Join PayJoy as a Technical Support Analyst to help underserved customers achieve financial stability through innovative credit solutions.

Location
Jakarta
Compensation
Not disclosed
Level
Not specified
Type
Not specified

Posted by employer 2 weeks ago

First seen on Joblaze 1 week ago

Last verified on the company career page 1 day ago

Apply at PayJoy → Save job Scanned from payjoy.com

AI in the day-to-day

Through our cutting-edge machine learning, data science, and anti-fraud AI.

Not disclosed in this posting: compensation, seniority, years of experience, work arrangement, visa sponsorship.

Joblaze summary

The Technical Support Analyst at PayJoy is responsible for troubleshooting and resolving customer issues related to the company's credit technology and services. This role requires proficiency in machine learning, data analysis, and a strong understanding of customer support processes. It is well-suited for individuals with a background in technical support or customer service, particularly those who have experience in financial technology. PayJoy's mission-driven approach and focus on underserved markets create a unique environment for those passionate about making a social impact.

Joblaze insights

Quick facts

What's the tech stack?
Joblaze extracted these technologies from the posting: Data Science, Machine Learning, anti-fraud AI.

From the original posting

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role The Technical Support Analyst is responsible for resolving a variety of major technical issues, assistance and support to PayJoy's customers, ensuring a positive customer experience.

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