Support customers using Twilio’s Programmable Messaging product as a Technical Support Engineer 2 in a remote-first environment.
Posted by employer 17 hours ago
First seen on Joblaze 6 hours ago
Last verified on the company career page 6 hours ago
Skills & Technologies
What you'll build
- Work on messaging email cases
- Assist customers with troubleshooting
- Guide customers through SMS application development
- Collaborate with teammates and product teams
- Surface customer problems for process betterment
Must have
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in a client-facing technical role
- Firm understanding of technology stacks common to the Web ecosystem
- Functional knowledge of general-purpose programming languages
- Strong problem-solving and technical troubleshooting skills
- Ability to professionally address customer concerns
Nice to have
- Previous exposure or knowledge of Twilio products
- Coding experience in any language
- Previous experience with JIRA or a similar ticketing system
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Requirements
- Experience
- 2+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Support Engineer 2 at Twilio, the individual will provide expert assistance to customers using the Programmable Messaging product, addressing technical issues and guiding users through application development. Key skills include a solid understanding of web technology stacks, experience in client-facing technical roles, and proficiency in programming languages for troubleshooting. This position is well-suited for someone with a couple of years of relevant experience who can effectively communicate complex concepts to diverse audiences. Twilio's remote-first culture fosters collaboration across teams, enhancing the support experience.
Joblaze insights
- Listed today — first seen on Joblaze October 9, 2026. Last confirmed on Twilio's careers page October 9, 2026.
- This exact title is also open at 5 other locations at Twilio: Ireland, Remote - India, Remote - India, Remote - Ireland, Remote - Colombia.
Quick facts
- Is the Technical Support Engineer 2 role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- At least 2 years of relevant experience for this Technical Support Engineer 2 role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Jira, REST API, programming languages.
- What seniority level is this role?
- Twilio targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer 2 role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you will:
- Work on messaging email cases submitted by both individual developers and major brands.
- Assist customers with troubleshooting message deliverability issues and debug customer code.
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Work with your manager to surface customer problems to assist in process betterment.
*Required:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
- A firm understanding of the technology stacks common to the Web ecosystem.
- Functional knowledge of general-purpose programming languages.
- Strong problem-solving and technical troubleshooting skills
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Ability to de-escalate tense/tough customer situations in a live environment.
- Excellent reading comprehension, listening, and writing skills.
Desired:
- Previous exposure or knowledge of Twilio products.
- Coding experience in any language. (reading and debugging)
- Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote, and based in Ireland.
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.Standard company text repeated across Twilio's postings is omitted here.